Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 12:59:38 +0000

Hi Mohd Iqbal,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team, <br>
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Thank you for reaching out to Shipa!<br>
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Kindly note that the order is confirmed and we will arrange the collection accordingly. <br>
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Feel free to reach us again for any further inquiries<br>
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Best Regards<br>
Your Shipa champs 
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<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/12/2020 2:06 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1849706] - Returns<br>
 
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<div dir="ltr">Hi Team,<br>
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Problem Statement: Items not collected.<br>
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Order Date : 06-Dec-2020<br>
Order ID: 6252084357<br>
Tracking ID: SD000728646<br>
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Assistance Required: Items need to be collected<br>
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Issue Description: Return request has been raised on 09/12/20 but collection has not been done yet.<br>
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Please look into this matter and do the needful.<br>
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Regards,<br>
Mohd Iqbal</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 16 Dec at 2:13 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<span class="separator">Hi Afrooza,</span><br>
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<div><span class="separator">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>

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<div dir="ltr"><span class="separator">We sincerely apologize for any inconvenience, we have forwarded your query to the concerned team and someone from our team will be in touch with you asap to assist you in resolving this concern.</span></div>

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<div><span class="separator">We request you to please allow us some time so we can work on this and do the needful.</span></div>

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<div><span class="separator">We appreciate your patience.</span></div>

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<div><span class="separator">Your Friends,</span></div>

<div><span class="separator">The Support Team</span></div>
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<span class="separator"> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1849706