Subject: Ticket Assigned - Online purchase order 8219402578
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 14:11:27 +0000

Hi Mohd Iqbal,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Online purchase order 8219402578 > 
> Dear Sir,
> Please note that i ordered the below items on the 1st of December 2020, the order number is 8219402578 with a total amount of 24.1 kd then after using a promo code it was reduced to 21.69 kd as shown below in the invoice that i received by email.
> First of all Landmark deducted 23 kd from my bank account not 21.69 as attached, i need to know why they deducted more that what was written in the invoice?
> Second the promo code gives a 10% off which is 2.41 kd (24.1 - 21.69 = 2.41) 
> The invoice shows that the 10% is on the total amount for the 6 items i purchased, so it should be divided equally on all the items, as 2.41 kd divided on the 6 items, each item’s discount will be 0.401 kd, then when i tried to refund 3 items at max the avenue branch for example the black leather jacket original price is 8.75, he said the refund will be only 6.75, and explained that the discount was 2 kd on this jacket, how come all the discount is on one item?!!!!
> Another thing, the dress original price was 6.75 kd, then on the website it was reduced to 3.75 kd before i even added the promo code, but the customer service said the 10% is already deducted!!!!!
> If i didn’t add the promo code 10% the dress price will still be the same which is 3.75 as it was on sale already.
> Now i need to know 3 things please:
> 1) what is the amount deducted from me exactly for this purchase? Is it 23 or 21.69?
> 2) i need to know how the 10% promo code was divided on the 6 items?
> 3) if the promo code was not applied to some of the items, please show me if is is written clearly in your online policy?
> 
> I would appreciate if you reply me as fast as possible because i still have only few days left to refund.
> Thanks,
> Christina.

Sent from my iPhone

Begin forwarded message:

> From: Max Fashion <[email-masked]>
> Date: 1 December 2020 at 4:24:03 PM GMT+3
> To: Christina farid <[email-masked]>
> Reply-To: "[email-masked]" <[email-masked]>
> 
> 
> Your order number is 8219402578 | Click here to view in browser
> 
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> Women Men Girls Boys Shoes Inspiration
> Your order has been successfully placed.
> Hi Christina farid, thanks for shopping with us. 
> For your reference, your order number is 8219402578. Expect delivery by 04/12/2020.
> Order shipping to
> Christina Farid
> jabriya block 10 street 6 building 27
> Hawally 
> Mobile: +965 50134565
> Payment Method: 
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> 
> 
> Order Details
> Item
> Description
> Total Price
>  
> MAX
> Full Length Plain Chinos with Pocket Detail and Belt Loops
> Color: Black
> Size: 3-4 yrs
> Quantity: 1
> KWD 1.95
>  
> MAX
> Textured Sweater with Round Neck and Long Sleeves
> Color: Blue
> Size: 3-4 yrs
> Quantity: 1
> KWD 3.5
>  
> MAX
> Textured Hoodie with Long Sleeves and Pockets
> Color: Black
> Size: 3-4 yrs
> Quantity: 1
> KWD 8.75
>  
> MAX
> Striped Polo T-shirt with Short Sleeves and Embroidered Patch
> Color: Black
> Size: 3-4 yrs
> Quantity: 1
> KWD 1.65
>  
> MAX
> Sequin Detail Sweater with Round Neck and Long Sleeves
> Color: Cream
> Size: 7-8 yrs
> Quantity: 1
> KWD 4.5
>  
> MAX
> Sequin Detail Sleeveless Dress
> Color: Pink
> Size: 7-8 yrs
> Quantity: 1
> KWD 3.75
> Subtotal:	KWD 24.1
> Savings:	- KWD 7.31
> Standard ground shipping: 
> 
> FREE
> 
> Total	KWD 21.69
> Your order will earn you 36 Shukrans.
> 
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1849832