Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 15:15:59 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:03 PM, 05th Feb                     User                    the order which i have received is incorrect           07:04 PM, 05th Feb                     User                    My order number is 8233306931           07:06 PM, 05th Feb                   Osam                   Hi My Name is Osam. I will be happy to help you            07:08 PM, 05th Feb                   Osam                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the Kuwait.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:09 PM, 05th Feb                   Osam                   Is there anything else I can help you with?           07:09 PM, 05th Feb                     User                    The t-shirt is different design           07:10 PM, 05th Feb                   Osam                   Or we can raise a return request from our side and our courier team will collect the item within 3-5 working days           07:11 PM, 05th Feb                   Osam                   please provide us the full name of product if you want to raise a return request from the website           07:11 PM, 05th Feb                   Osam                   Are you still connected with us?           07:14 PM, 05th Feb                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:15 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2060375