Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 13:58:45 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:49 PM, 05th Feb                     User                    I ordered some items a few minutes ago           05:49 PM, 05th Feb                     User                    and there was an item that was duplicated           05:49 PM, 05th Feb                     User                    Can i please cancel one item           05:50 PM, 05th Feb                     User                    i didn’t ask for 2 I just want 1           05:50 PM, 05th Feb                   Osam                   Can you provide us your order number so that we can assist you better           05:50 PM, 05th Feb                   Osam                   Hi My Name is Osam. I will be happy to help you            05:51 PM, 05th Feb                     User                    9633482493.           05:51 PM, 05th Feb                     User                    hi this is the order number           05:52 PM, 05th Feb                     User                    I wanted to cancel one item because it is a duplicate order           05:52 PM, 05th Feb                     User                    the problem is I paid by card and 99 dirhams more was taken from my account           05:53 PM, 05th Feb                     User                    The item is : Sustainable iconic striped shirt with short sleeves           05:53 PM, 05th Feb                     User                    I just want 1 I don’t want 2           05:53 PM, 05th Feb                     User                    Are you there?           05:54 PM, 05th Feb                   Osam                   May I request you to stay on-hold while checking you order details           05:55 PM, 05th Feb                     User                    Sure           05:56 PM, 05th Feb                   Osam                   Please know that the item Sustainable iconic striped shirt with short sleeves has been cancelled           05:57 PM, 05th Feb                   Osam                   Is there anything else I can help you with?           05:57 PM, 05th Feb                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2060169