Subject: Ticket Assigned - Conversation with User
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 12:57:32 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           04:41 PM, 05th Feb                     User                    88888001113320210204           04:42 PM, 05th Feb                   Osam                   Hi My Name is Osam. I will be happy to help you            04:42 PM, 05th Feb                   Osam                   Can you provide us your order number so that we can assist you better           04:42 PM, 05th Feb                     User                    Hi osam, im trying to claim  sumbmit claim           04:42 PM, 05th Feb                     User                    i have 4 invoices           04:43 PM, 05th Feb                     User                    its alwasys says wrong even the 1st 12 digits only i endter           04:43 PM, 05th Feb                     User                    0565018681           04:43 PM, 05th Feb                   Osam                   Can you provide us your order number so that we can assist you better           04:44 PM, 05th Feb                     User                    0565018681           04:45 PM, 05th Feb                     User                    order no.           04:45 PM, 05th Feb                     User                    waiyt           04:45 PM, 05th Feb                     User                    9633072546           04:45 PM, 05th Feb                   Osam                   May I request you to stay on-hold while checking you order details           04:45 PM, 05th Feb                     User                    9632387979           04:46 PM, 05th Feb                     User                    9632336569           04:46 PM, 05th Feb                     User                    9632136687           04:46 PM, 05th Feb                     User                    that all 4 orders           04:46 PM, 05th Feb                   Osam                   please elaborate your issue so we can further assist you           04:46 PM, 05th Feb                     User                    im trying to submit clain in Shukran           04:47 PM, 05th Feb                     User                    its not working           04:47 PM, 05th Feb                   Osam                   Please know that shukran points will be added after 14 day from the delivery date           04:48 PM, 05th Feb                   Osam                   Is there anything else I can help you with?           04:48 PM, 05th Feb                     User                    I bought online and my shukran  card are not yet connected           04:48 PM, 05th Feb                     User                    so im trying to claim thru invoice no.           04:49 PM, 05th Feb                     User                    it is not accepting the invoice no.           04:49 PM, 05th Feb                     User                    there was a system error in homebox and centerpoint earlier that I cannot enter my shukran card           04:49 PM, 05th Feb                     User                    it was just connected today           04:50 PM, 05th Feb                     User                    so what will happen to all 4 orders i made earlier?           04:50 PM, 05th Feb                     User                    i need to claim the shukran points right?           04:50 PM, 05th Feb                   Osam                   Please know that shukran points will be added to the order after connecting your shukran card to your account           04:50 PM, 05th Feb                     User                    thats my concern           04:51 PM, 05th Feb                     User                    that is why im askiing you           04:51 PM, 05th Feb                     User                    are you getting it that im claiming it now thru invice\           04:51 PM, 05th Feb                     User                    do you know  Claim your Shukrans           04:51 PM, 05th Feb                     User                    tru app           04:52 PM, 05th Feb                     User                    then inserting the invoice nos.>?           04:52 PM, 05th Feb                     User                    my concern is its not accepting the invoice no.           04:52 PM, 05th Feb                     User                    it says its wrong always           04:52 PM, 05th Feb                   Osam                   Please know that as we have checked now, you will get shukran point for three order and you order number 9632136687 will not have any shukran point as it was not linked           04:52 PM, 05th Feb                     User                    how can I link 9632136687           04:53 PM, 05th Feb                   Osam                   please know that you will not get any shukran point for this order as your shukran card was not linked to this account           04:54 PM, 05th Feb                   Osam                   Is there anything else I can help you with?           04:54 PM, 05th Feb                     User                    iyt was used ony using this account           04:55 PM, 05th Feb                     User                    its from homebox           04:55 PM, 05th Feb                     User                    that was from 31 jan only           04:55 PM, 05th Feb                   Osam                   Please contact home box team on this email [email-masked] as we are centrepoint support team           04:57 PM, 05th Feb                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2059958