Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 13:07:16 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:56 PM, 04th Feb                   Bot                   Hi again!           04:56 PM, 04th Feb                     User                    Follow up on my refund           04:56 PM, 04th Feb                     User                    Order #9629125010           04:56 PM, 04th Feb                     User                    Its almost 15days now           04:56 PM, 04th Feb                   Osam                   Hi My Name is Osam. I will be happy to help you            04:56 PM, 04th Feb                   Osam                   May I request you to stay on-hold while checking you order details           04:57 PM, 04th Feb                   Osam                   Please know that it needs 15 working days           04:57 PM, 04th Feb                     User                             04:58 PM, 04th Feb                   Osam                   and if you did not receive the amount within the time mentioned above, you can provide us the bank statement           04:58 PM, 04th Feb                   Osam                   Is there anything else I can help you with?           04:58 PM, 04th Feb                     User                    I return the items since last january 19           04:58 PM, 04th Feb                   Osam                   Please know that 15 working days will be till 9 of February           05:04 PM, 04th Feb                     User                    Ok thanks           05:06 PM, 04th Feb                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056853