Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 10:57:21 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:48 PM, 04th Feb                     User                    Just now I paid amouny           02:48 PM, 04th Feb                     User                    But order not confirmed           02:48 PM, 04th Feb                     User                    When can I get back my paid money           02:48 PM, 04th Feb                     User                    6270695383 this is the order number           02:49 PM, 04th Feb                     User                    Please confirm           02:49 PM, 04th Feb                   Osam                   Hi My Name is Osam. I will be happy to help you            02:50 PM, 04th Feb                   Osam                   May I request you to stay on-hold while checking you order details           02:50 PM, 04th Feb                     User                    Ok           02:50 PM, 04th Feb                     User                    Please           02:50 PM, 04th Feb                   Osam                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6270695383) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6270702034).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:51 PM, 04th Feb                     User                    So now order placed?           02:52 PM, 04th Feb                     User                    I did not received any message about order           02:53 PM, 04th Feb                     User                    That's why I contacted you           02:53 PM, 04th Feb                   Osam                   Yes your order number 6270702034 has been placed successfully and you will get a message when the order will be shipped           02:53 PM, 04th Feb                   Osam                   Is there anything else I can help you with?           02:53 PM, 04th Feb                     User                    How can I get shukran card           02:54 PM, 04th Feb                   Osam                   You will get your shukran points after 14 days from the delivery date           02:54 PM, 04th Feb                   Osam                   Is there anything else I can help you with?           02:54 PM, 04th Feb                     User                    I don't have any shukran card           02:55 PM, 04th Feb                     User                    How can I get           02:55 PM, 04th Feb                   Osam                   Please contact shukran team at this email [email-masked]           02:56 PM, 04th Feb                   Osam                   Is there anything else I can help you with?           02:56 PM, 04th Feb                     User                    K thanks           02:56 PM, 04th Feb                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056218