Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 08:12:28 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Good day.</div>
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<div class="MsoNormal">Please be inform of the below feedback from Operation team.</div>
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<div class="MsoNormal"><i><span style="background:yellow;mso-highlight:yellow">ARG always logging multiple collections for the same customer, hence we need to search by customer name, put it shipper in side check and confirm</span>
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<b><span style="color:red">K301D93 </span></b> </div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'><a href="https://www.aramex.net/infoaxs/hawb_details.asp?AWBID=758848018" target="_blank" rel="noreferrer">45445292410</a></span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>BH BAH MNM</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>12/01/2020</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>1 KG</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>Lara Forsa</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>BAH SHPU/SINA 12/01/2020 13:02</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'><a href="https://www.aramex.net/infoaxs/hawb_details.asp?AWBID=758883042" target="_blank" rel="noreferrer"><span style="color:#5A595A">45445293110</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>BH BAH MNM</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>12/02/2020</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>2.104 KG</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>Lara Forsa</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>ABHISHEK</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>BAH SHDL/DLVD 12/05/2020 17:00</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>12/05/2020 17:00
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>BAH-9807641</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#404040'>Shipping API</span></div>
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<div class="MsoNormal"><img width="1928" height="514" style="width:20.0833in;height:5.3541in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MjM0Njc3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oim1mDgQzE9tLje0BevycgX_EYtbBK-MqwT33o2ilL0"></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
</span></b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>aramex.com</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#00B050'>For a greener planet, please don’t print this email unless necessary.</span></div>
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<div class="MsoNormal"><b><i><span style="font-size:9.0pt;color:#1F497D;background:yellow"><img width="403" height="124" style="width:4.1979in;height:1.2916in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MjM0Njc3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2aPY1unjqL16GnOfDBDOdaIVVMVF6nxPn1SzFxmYtnU" alt="cid:d5cd0bac-4485-4803-82fd-773a78c91ae4"></span></i></b></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 9, 2021 2:48 AM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1945701] - need escalation</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team.<br>
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Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Nov 26, 2020<br>
Order ID: 7417856509<br>
Tracking ID: 45445292410<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 11/30/20 and as per the tracking website, the items has been collected from the customer on 01 Dec 2020 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,<br>
Osam</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1945701:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945701