Subject: Ticket Assigned - Return and change the product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 23:33:48 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Return and change the product 
Hello good afternoon
I just want to return this item it's not same with my order, please check the attachment the difference my order and the product you deliver is not the same
Order 9627646352 

Actual product

My order
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976669