Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 07:20:30 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear </div>
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<div class="MsoNormal">As per our team you have arranged multiple AWB for the same customer, Pleas note that as per our team there is a shipment collected from the customer and returned under
<a href="https://www.aramex.net/infoaxs/hawb_details.asp?AWBID=758883042" target="_blank" rel="noreferrer">
<span style="color:windowtext;text-decoration:none">45445293110</span></a>. Please check with your warehouse team and advise us back
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks &amp; Best Regards</span></b></div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fatima Mohamed</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT executive
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Bahrain W.L.L</span><span style='font-size:12.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>– Manama, Bahrain</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Fatima Mohamed <br>
<b>Sent:</b> Saturday, January 9, 2021 10:00 AM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#1945701] - need escalation</div>
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<div class="MsoNormal">Dear </div>
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<div class="MsoNormal">Checking with our team and shall revert back to you </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks &amp; Best Regards</span></b></div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Fatima Mohamed</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT executive
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Bahrain W.L.L</span><span style='font-size:12.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>– Manama, Bahrain</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 9, 2021 2:48 AM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1945701] - need escalation</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team.<br>
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Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Nov 26, 2020<br>
Order ID: 7417856509<br>
Tracking ID: 45445292410<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 11/30/20 and as per the tracking website, the items has been collected from the customer on 01 Dec 2020 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,<br>
Osam</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1945701:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945701