Subject: Ticket Assigned - Conversation with mohamed kamel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:52 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed kamel mohamed kamel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed kamel Bot:  Hi Mohamed Kamel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0966554598798 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohamed, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  i have areturn request already and aramex conact me and give me a no and when i go to their place to give the order the nu mber was wrong Customer:  i would like to know how to return the shoes Customer:  beacause i order size 38 and recieve 36 Agent:  Kindly share us with the order id so that we can check the details for you Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Kamel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:04 PM, 08th Jan                   Manish                   Hi Mohamed,           06:06 PM, 08th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           06:06 PM, 08th Jan                     mohamed kamel                    i have areturn request already and aramex conact me and give me a no and when i go to their place to give the order the nu mber was wrong i would like to know how to return the shoes           06:07 PM, 08th Jan                     mohamed kamel                             06:08 PM, 08th Jan                     mohamed kamel                    beacause i order size 38 and recieve 36           06:10 PM, 08th Jan                   Manish                   thank you for sharing the order id.           06:10 PM, 08th Jan                   Manish                   Please allow us few mins so that we can check the details for you           06:10 PM, 08th Jan                   Manish                   Thank you for your patience.           06:14 PM, 08th Jan                   Manish                   Please allow us one more min.           06:14 PM, 08th Jan                     mohamed kamel                    ok           06:14 PM, 08th Jan                   Manish                   Thank you for your patience.           06:17 PM, 08th Jan                   Manish                   Please confirm the contact number:+97433806426           06:17 PM, 08th Jan                     mohamed kamel                    00966554598798           06:18 PM, 08th Jan                   Manish                   thank you for sharing the correct contact number.           06:19 PM, 08th Jan                   Manish                   Please note that we will forward your request  to the courier team to prioritise the collection.           06:19 PM, 08th Jan                   Manish                   Please let us know if you have any other query.           06:19 PM, 08th Jan                     mohamed kamel                    thanks           06:20 PM, 08th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           06:20 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968275