Subject: Ticket Assigned - Conversation with sam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:51 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sam sam                    Bot:  Hi again! Bot:  Please enter your name Customer:  sam Bot:  Hi Sam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549116840 Bot:  Please wait while we transfer you to an agent Customer:  Ok thanks Agent:  Hi Sam, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:36 PM, 08th Jan                     sam                    Alright           05:36 PM, 08th Jan                   Manish                   Hi Sam,           05:37 PM, 08th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           05:37 PM, 08th Jan                     sam                    Hello Manish! I would like to follow-up my refund it's more than two week's already and haven't receive my money back.           05:38 PM, 08th Jan                     sam                    Can you call me so that i can explain the whole thing? Is there anyway that i can speak with you over the phone?           05:40 PM, 08th Jan                     sam                    ???           05:41 PM, 08th Jan                     sam                    Hello?           05:41 PM, 08th Jan                     sam                    Still there?           05:41 PM, 08th Jan                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           05:41 PM, 08th Jan                   Manish                   Kindly share us with the order id so that we can check the details for you           05:41 PM, 08th Jan                     sam                    Ok wait           05:41 PM, 08th Jan                     sam                    Like order number?           05:42 PM, 08th Jan                   Manish                   Please let us know the registered email id or the order number.           05:45 PM, 08th Jan                     sam                    Hello?           05:45 PM, 08th Jan                   Manish                   Please share the order id for which you are contacting for the refund.           05:48 PM, 08th Jan                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           05:50 PM, 08th Jan                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:53 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968198