Subject: Ticket Assigned - Conversation with bella
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:50 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bella bella                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bella Bot:  Hi Bella ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502048890 Bot:  Please wait while we transfer you to an agent Agent:  Hi Bella, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bella ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:31 PM, 08th Jan                   Manish                   Hi Bella,           05:31 PM, 08th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           05:31 PM, 08th Jan                     bella                    Hello would like to know the status of my return. It’s almost two weeks since I ask for return and nobody pickup the item! I Called 5 times already regardinf this issue. And nobody called or pickup the item!           05:33 PM, 08th Jan                     bella                    When you will be planning to pick it up           05:34 PM, 08th Jan                     bella                    ????           05:34 PM, 08th Jan                     bella                    Are you still planning to pick it up??? It needs to be returned!           05:35 PM, 08th Jan                   Manish                   Kindly share us with the order id so that we can check the details for you           05:36 PM, 08th Jan                     bella                    9623235570           05:37 PM, 08th Jan                     bella                    This issue took a very long time to solve even i called many times already!           05:38 PM, 08th Jan                   Manish                   thank you for sharing the order id.           05:39 PM, 08th Jan                   Manish                   Please allow us few mins so that we can check the details for you           05:39 PM, 08th Jan                   Manish                   Thank you for your patience.           05:42 PM, 08th Jan                   Manish                   please confirm your contact number: +971502048890           05:42 PM, 08th Jan                     bella                    Yes           05:42 PM, 08th Jan                     bella                    When it will be pickup??? Why it took so long?           05:45 PM, 08th Jan                   Manish                   thank you for your cofirming the contact number.           05:45 PM, 08th Jan                   Manish                   Please be assured that we have informed the courier team to collect the shipment on priority           05:46 PM, 08th Jan                   Manish                   We apologise for the inconvenience caused to you.           05:46 PM, 08th Jan                   Manish                   Please let us know if you have any other query.           05:46 PM, 08th Jan                     bella                    When it will be pickup?           05:46 PM, 08th Jan                   Manish                   Please note that our courier team will contact you before attempting the collection.           05:49 PM, 08th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           05:52 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968196