Subject: Ticket Assigned - Conversation with why i cant link my shukran number
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:47 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with why i cant link my shukran number why i cant link my shukran number                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  why i cant link my shukran number Bot:  Hi Why I Cant Link My Shukran Number ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257918652 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531192063 Bot:  Please wait while we transfer you to an agent Customer:  0531192063 and pls link my shukran card to my order , thats my concerned here Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  My concerned is i cant link my shukran to my order Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  I want to add or link my shukran card number to my order Agent:  We would like to inform you that you shukran card has been unblock  successful Agent:  Is there anything else I can help with Customer:  And there's a message that my shukran is blocked coz of repeatedly linking my shukran Customer:  So now my shukran is ok? Customer:  Thanks Agent:  Now your shukran unblock Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Why I Cant Link My Shukran Number ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:23 PM, 07th Jan                     why i cant link my shukran number                    My shukran account is blocked , kindly unblocked pls           12:24 PM, 07th Jan                     why i cant link my shukran number                             12:25 PM, 07th Jan                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           12:25 PM, 07th Jan                   Manish                   please share your registered email id.           12:26 PM, 07th Jan                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           12:28 PM, 07th Jan                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:30 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964825