Subject: Ticket Assigned - Conversation with hina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:46 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hina hina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hina Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966591150173 Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Yes Agent:  Kindly share us with the order id in order to assist you better Customer:  IMAGE Customer:  I got this msg.but till now in my credit no money show Customer:  And there are 2 more items that i want refund. Customer:  6251100558 Customer:  6245229695 Customer:  These 2 order number Agent:  We would like to inform you that the refund amount of SAR 46.8 with respect to the order id 6248920641 has already been processed from our side in your my credit account under the registered account "[email-masked]". Agent:  You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto www.centrepointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option Customer:  IMAGE Customer:  Look there is nothing Agent:  We request you to please confirm that you have returned below mentioned item. Agent:  Embellished Tote Bag with Shoulder Strap Customer:  Yes  i did same Agent:  We request you to please confirm us your return receipt under which you have returned this item. We request you to please also confirm us the tracking number too. Customer:  Ok Customer:  IMAGE Agent:  Thank you for confirming me.  Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  For your future refernce, we request you to please return the items according to there assigned courier partner and order number separately as we can check there were three courier partners assigned for your return collection. However, you returned all the items under one tracking number so we request you to please allow us some time to investigate the case. We will surely get back to you on "[email-masked]" Customer:  Ya your person of courier said me to do this.return all item Customer:  Ok please do my refund as soon as possible. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Hello Customer:  I want to ask about my refund.this 4 to 5th time asking. Customer:  Every time you people said wait for some days we are working on this Agent:  This  order number 6251100558? Customer:  But 1 month is finished and still there is nothing Agent:  Please hold for a moment while I gather those details for you. Customer:  Yes and 2 more order no Customer:  6245229695 Agent:  This is order 6251100558 as we can see the item not collected yet  can you please share the receipt for collection or Tracking id Customer:  6248920641 Customer:  IMAGE Customer:  For all 3 return i gave it to 1 person and he gave me this picture of slip Agent:  Thank you for sharing AWB we will escalate your issue to the financial  Team to process the refund asap Agent:  Is there anything else I can help you with? Customer:  How much i have too wait? Customer:  If it is that much difficult process then why you give this offer.to return item Customer:  T Agent:  Within  3-4 days it will be resolved Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Thank you for contacting us. How may I help you? Customer:  Hello Customer:  I want to know my refund Customer:  IMAGE Customer:  IMAGE Customer:  I got this email today but i don't havy credit in my credit Customer:  You can check i send you pictures Customer:  And many times i inforemed your team that i gave the all order products  to the same agent. Customer:  As he said me to do that. Customer:  I just dont understand if that return process is that too much difficult then why centerep offer this return  option. Customer:  Its almost 1 month have finished and i didn't get money back Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  Please be assured as we have now escalated this issue to our concerned team to processed  the refund Agent:  Is there anything else I can help with ?? Customer:  Please tell me how long i have to wait.? Agent:  Our concern team will contact with in your Email ID asap Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hina, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hello i want to know about my refund Customer:  From the last month i only recieved emails Customer:  But refund not yet cone Customer:  Come* Agent:  Please allow us few mins so that we can check the details for you Customer:  Order no are 6245229695       6251100558       6248920641 Agent:  Thank you for your patience. Agent:  Please confirm if the item for all the orders has been collected. Customer:  Yes all order collected by me.the same agent took that things Agent:  thank you for your confirmation. Agent:  Please not that we are going to check it with the concerned team. Agent:  and we let you know the update on your email id - [email-masked] Agent:  Please let us know if you have any other query. Customer:  Always same things you people said Customer:  Just tell me it will refund or not? Customer:  From me very poor feedback for centrepoint Customer:  Very very disappointed  and very bad experience Agent:  We can understand your concern here. Agent:  We apologise for the inconvenience caused to you. Agent:  please be rest assured we will try our best to get the issue resolved at the earliest. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Customer:  Please don't offer anymore this return offer.if it is that much difficult Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:45 PM, 06th Jan                   Manish                   Hi Hina,           02:47 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           02:47 PM, 06th Jan                     hina                    Hello           02:47 PM, 06th Jan                     hina                             02:48 PM, 06th Jan                     hina                    I got this email about my refund           02:48 PM, 06th Jan                     hina                    But i don't have money in my credit           02:48 PM, 06th Jan                     hina                             02:49 PM, 06th Jan                     hina                    Now what i do?           02:49 PM, 06th Jan                   Manish                   Please allow us few mins so that we can check the details for you           02:51 PM, 06th Jan                     hina                    Ok           02:51 PM, 06th Jan                   Manish                   Please confirm you are login to your account [email-masked]           02:54 PM, 06th Jan                     hina                    My id [email-masked]  is now working           02:55 PM, 06th Jan                   Manish                   Please note that the amount has been refunded to the same account [email-masked] from which you had placed the order.           02:58 PM, 06th Jan                   Manish                   please login your account with the email id [email-masked] and the refund will reflect in your account.           02:58 PM, 06th Jan                     hina                    But this is not opening now           02:58 PM, 06th Jan                     hina                    There is some issue           02:58 PM, 06th Jan                     hina                    Can't you give on centrepoint app in my credit           02:59 PM, 06th Jan                     hina                    I           02:59 PM, 06th Jan                     hina                    I immediately inform you agentyen i returned items           02:59 PM, 06th Jan                     hina                    And he said there s no issue you can continue with new email           03:00 PM, 06th Jan                   Manish                   Please note even on the app you will need to login with your correct account in order to access the My Credits as the orders were placed from the account under [email-masked]           03:04 PM, 06th Jan                   Manish                   You can try resetting the password if you have access to the following email: [email-masked]           03:04 PM, 06th Jan                   Manish                   Also, please be advised that the courier partners are third party partners, they would not know how the return process works.           03:05 PM, 06th Jan                     hina                    I tried alot this was very old id.i can't  access. Can you please do fever to send on my new id           03:05 PM, 06th Jan                     hina                    A           03:05 PM, 06th Jan                     hina                    Please if you continue with new id           03:05 PM, 06th Jan                     hina                    Otherwise i will lost my money           03:05 PM, 06th Jan                   Manish                   Please note that Amount in the My Credit is non tranferable.           03:06 PM, 06th Jan                     hina                    Is there any other methos           03:06 PM, 06th Jan                     hina                    Method?           03:06 PM, 06th Jan                   Manish                   however we can offer you a voucher for the same amount as a one time exception.           03:06 PM, 06th Jan                     hina                    Ok           03:06 PM, 06th Jan                     hina                    Please  if you           03:07 PM, 06th Jan                   Manish                   in order to do so we first need to cancel the My Credit amount .           03:07 PM, 06th Jan                     hina                    Then ?           03:07 PM, 06th Jan                   Manish                   please allow us sometime and we will get back to you with the voucher detials.           03:07 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           03:07 PM, 06th Jan                     hina                    Ok           03:07 PM, 06th Jan                     hina                    Thanks           03:08 PM, 06th Jan                   Manish                   Please be advised in future we won't be able to do the same and request you to please place orders with the email address that you have access to only.           03:09 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           03:09 PM, 06th Jan                     hina                    Ok           03:09 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961966