Subject: Ticket Assigned - Conversation with good afternoon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:50 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good afternoon good afternoon                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  good afternoon Bot:  Hi Good Afternoon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626216439 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:23 PM, 08th Jan                     good afternoon                    Thanks           05:23 PM, 08th Jan                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           05:24 PM, 08th Jan                     good afternoon                    Hi i would like to follow up           05:24 PM, 08th Jan                     good afternoon                    Or get an update regarding my returned item           05:24 PM, 08th Jan                     good afternoon                    It was delivered but i ddint like how it looks, it has white marks and scrtaches           05:25 PM, 08th Jan                     good afternoon                    Then after 2 days it was returend and picked up by the delivery guy from my office           05:25 PM, 08th Jan                   Manish                   We would like to inform you that the collection of your item has been done and it's reached warehouse. Once it will go through the quality check your refund will be initiated to your original payment method.           05:26 PM, 08th Jan                     good afternoon                    So i was thinking i never received any confirmation that my items was lsited as returend           05:26 PM, 08th Jan                   Manish                   Here's how long it will take:  1. 2-3 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.            05:26 PM, 08th Jan                     good afternoon                    I dont want a refund           05:26 PM, 08th Jan                     good afternoon                    I want to get the same item pls           05:26 PM, 08th Jan                     good afternoon                    Just let me know when will i recieve the item           05:27 PM, 08th Jan                   Manish                   We are truly sorry to inform you that exchange is not available at Babyshop.           05:28 PM, 08th Jan                   Manish                   only a return and a refund can be done.           05:28 PM, 08th Jan                   Manish                   Please let us know if you have any other query.           05:30 PM, 08th Jan                     good afternoon                    Ok then pls update me if ill be getting the refund, thanks           05:30 PM, 08th Jan                   Manish                   Please be rest assured you will be notified on your registered once the refund will be processed.           05:32 PM, 08th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           05:32 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1968151