Subject: Ticket Assigned - Conversation with fahad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:48 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fahad fahad                    Bot:  Hi again! Bot:  Please enter your name Customer:  fahad Bot:  Hi Fahad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:36 PM, 07th Jan                     fahad                    Ok           12:36 PM, 07th Jan                   Manish                   Hi Fahad,           12:37 PM, 07th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           12:37 PM, 07th Jan                     fahad                    I did not get my refund the item you cancelled from my last order           12:37 PM, 07th Jan                   Manish                   Kindly s
 hare us with the order id so that we can check the details for you           12:37 PM, 07th Jan                     fahad                    Sorry, we had to cancel Textured Biker Jacket with Lon...   items from order 9624917742  due to reasons beyond our control. Your refund will be sent to My Credit in My Account.           12:38 PM, 07th Jan                     fahad                    The refund amount of AED 71.31 for cancelled item, has been processed from our side to your credit card under the transaction ID a6d5963f-a292-4c21-9209-751e4b9cd6aa.           12:39 PM, 07th Jan                     fahad                    I got this email few days back but i cant see any refund in my bank even i called the bank they said there no amount like this for refund           12:40 PM, 07th Jan                     fahad                    There?           12:42 PM, 07th Jan                   Manish                   The refund amount of AED 71.31 has been processed from our side to your o
 riginal payment method under the transaction ID a6d5963f-a292-4c21-9209-751e4b9cd6aa  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           12:42 PM, 07th Jan                     fahad                    Already 9 days gone           12:43 PM, 07th Jan                     fahad                    What should i do?           12:43 PM, 07th Jan                   Manish                   Please note that you need to contact your bank for further details as how is going to be reflect in your tabby account.           12:44 PM, 07th Jan                   Manish                   Please let us know if you have any other query.           12:46 PM, 07th Jan                     fahad                    It will reflect in my tabby account?j           12:46 PM, 07th Jan                   Manish                   one moment please,           12:49 PM, 07th Jan                     fahad                    Ok           12:50 P
 M, 07th Jan                   Manish                   Thank you for your patience.           12:52 PM, 07th Jan                   Manish                   The refund will go to the same account the payment is made from, however, you should check with the bank regarding the instalment scheme           12:52 PM, 07th Jan                   Manish                   As the refund will reflect as per the installment scheme arrangement that you have with your Bank for Tabby payment.           12:52 PM, 07th Jan                     fahad                    Ok thank you           12:52 PM, 07th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           12:54 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964920