Subject: Ticket Assigned - Conversation with hemant pandya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:46 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hemant pandya hemant pandya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hemant pandya Bot:  Hi Hemant Pandya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966556680589            04:58 PM, 06th Jan                     hemant pandya                    I am writing to you with a lot of frustration around an order that I placed with Max Stores on 5th November. The return for this order was requested since 18th Nov and since then I have called your support contact center at least 5 times till date with no positive outcome, even lodged complaint 2-3 times over support number with no positive outcome.. visited the Max store and even they refused to accept the return items.   I don’t understand what kind of service is this from your side leaving your customer stranded for months !!! I need your immediate attention to this fix this !! - If this problem is not fixed in 1 week, I am going to pursue a Compliant in Ministry of Commerce & Ministry of Justice in Saudi Arabia.  Order Number: 6238939072 Complain Numbers: 1710114, 1962354           05:01 PM, 06th Jan                   Manish                   Hi Hemant,           05:03 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           05:03 PM, 06th Jan                     hemant pandya                    I am writing to you with a lot of frustration around an order that I placed with Max Stores on 5th November. The return for this order was requested since 18th Nov and since then I have called your support contact center at least 5 times till date with no positive outcome, even lodged complaint 2-3 times over support number with no positive outcome.. visited the Max store and even they refused to accept the return items.   I don’t understand what kind of service is this from your side leaving your customer stranded for months !!! I need your immediate attention to this fix this !! - If this problem is not fixed in 1 week, I am going to pursue a Compliant in Ministry of Commerce & Ministry of Justice in Saudi Arabia.  Order Number: 6238939072 Complain Numbers: 1710114, 1962354           05:04 PM, 06th Jan                   Manish                   We can see that you have contacted us regarding return collection and the refund process.           05:05 PM, 06th Jan                   Manish                   Please allow us few mins to check the details and the above provided complaint number so that we can let you know the further update.           05:06 PM, 06th Jan                   Manish                   Thank you for your patience.           05:08 PM, 06th Jan                   Manish                   Please note htat as we can see the return item has not been collected.           05:08 PM, 06th Jan                   Manish                   We apologise for the inconvenience caused to you.           05:09 PM, 06th Jan                   Manish                   We can understand your concern and frustration here.           05:09 PM, 06th Jan                   Manish                   We request  you to please confrim your below contact number and the collection address so that we assist you to arrange the collection on a priority.           05:10 PM, 06th Jan                     hemant pandya                    My contact Number: +966 556680589           05:11 PM, 06th Jan                   Manish                   +966556680589 Al Rajhi Compound, Bldg 111, Flat 6, Al Qasim Bin Issa Street Saudi Arabia (SA) 04-1-31As Sulimaniyah Riyadh           05:11 PM, 06th Jan                     hemant pandya                    Yes the above details are correct           05:11 PM, 06th Jan                   Manish                   thank you for confirming the contact number and the address.           05:12 PM, 06th Jan                   Manish                   Please be rest assured we are going to escalated it to the higher authorities to arrange the collection on a prirotiy.           05:12 PM, 06th Jan                   Manish                   We will try our best to get it collected at the earliest.           05:13 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           05:13 PM, 06th Jan                     hemant pandya                    No, I only need to get this completed ASAP !!           05:13 PM, 06th Jan                   Manish                   Please be rest assuer our courier team will contact you soon in order to collect the item.           05:14 PM, 06th Jan                     hemant pandya                    Hope so           05:14 PM, 06th Jan                   Manish                   thank  you for your understanding and coperation.           05:14 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           05:14 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962582