Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:46 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning, I just received my online order, and it was missing a piece           02:45 PM, 06th Jan                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           02:48 PM, 06th Jan                     User                    I just received my order and it was not complete           02:49 PM, 06th Jan                     User                    it was a two piece pajama set and I didn’t receive the pants           02:50 PM, 06th Jan                   Manish                   Kindly share us with the order id so that we can check the details for you           02:51 PM, 06th Jan                     User                    2000787184           02:52 PM, 06th Jan                   Manish                   thank you for sharing thr order id.           02:54 PM, 06th Jan                   Manish                   Please allow us few mins so that we can check the details for you           02:54 PM, 06th Jan                     User                    Sure           02:56 PM, 06th Jan                   Manish                   Thank you for your patience.           02:57 PM, 06th Jan                   Manish                   We request you to please specify the item name about your inquiry. We also request you to help us with some images of the item you have received so that we can assist you better.           02:57 PM, 06th Jan                     User                    I received everything but the XL pants of the	MAX   Striped Collared Shirt and Full Length Pyjama Set            02:58 PM, 06th Jan                     User                    I only have the top of the pajama           02:59 PM, 06th Jan                   Manish                   We apologise for the inconvenience caused to you.           03:03 PM, 06th Jan                     User                    How can I receive the rest of the pajama ?           03:05 PM, 06th Jan                   Manish                   Please note that at this moment it is not possible to arrange the delivery for the missing part.           03:08 PM, 06th Jan                   Manish                   however you can return the item.           03:08 PM, 06th Jan                     User                    Can I go and pick the missing piece from a nearby store?           03:10 PM, 06th Jan                   Manish                   Please note that in case of delivery for incomplete item only a return and a refund can be done.           03:12 PM, 06th Jan                   Manish                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the Egypt.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store across the Egypt.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:14 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           03:14 PM, 06th Jan                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           03:16 PM, 06th Jan                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:18 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962009