Subject: Ticket Assigned - Conversation with noor ahmed khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:42 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor ahmed khan noor ahmed khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noor ahmed khan Bot:  Hi Noor Ahmed Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259035181 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598883834            01:25 PM, 06th Jan                   Manish                   Hi Noor,           01:25 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           01:25 PM, 06th Jan                     noor ahmed khan                    Hello           01:25 PM, 06th Jan                     noor ahmed khan                    6259035181           01:26 PM, 06th Jan                     noor ahmed khan                    Still didn’t receive the above order           01:26 PM, 06th Jan                   Manish                   Please confirm your contact number: 598883834           01:27 PM, 06th Jan                     noor ahmed khan                    Now online it is showing pending returns but how come I didn’t receive the order           01:27 PM, 06th Jan                     noor ahmed khan                    Yes the mobile no. Is correct           01:28 PM, 06th Jan                   Manish                   Please allow us few mins so that we can check the details for you           01:30 PM, 06th Jan                     noor ahmed khan                    Ok           01:30 PM, 06th Jan                   Manish                   Thank you for your patience.           01:31 PM, 06th Jan                     noor ahmed khan                    Your welcome           01:33 PM, 06th Jan                     noor ahmed khan                    What’s the update           01:33 PM, 06th Jan                   Manish                   Please be informed that as we can check the courier team tried to contact you however there is no response from your side.           01:34 PM, 06th Jan                     noor ahmed khan                    No I didn’t receive any call neither any message           01:35 PM, 06th Jan                     noor ahmed khan                    Tell them to show the proof           01:35 PM, 06th Jan                   Manish                   We apologise for the inconvenience caused to you.           01:36 PM, 06th Jan                     noor ahmed khan                    I didn’t expect this from centerpoint           01:36 PM, 06th Jan                     noor ahmed khan                    Neither I faced this issue before           01:36 PM, 06th Jan                   Manish                   please be rest assured we are going to check it with the courier team and we will revert back your your email id [email-masked]           01:37 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           01:37 PM, 06th Jan                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           01:39 PM, 06th Jan                     noor ahmed khan                    Nothing new just update me about the shipment and when will it arrive           01:40 PM, 06th Jan                   Manish                   Please be rest assured we will get back to you within 24 - 48 hrs.           01:41 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:41 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961557