Subject: Ticket Assigned - Conversation with mohamed wael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:42 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed wael mohamed wael                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed wael Bot:  Hi Mohamed Wael ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8218885833 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597460082 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohamed, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I have aproblem & I inform about it from yesterday &not receiving any answers till now Agent:  We are not getting a response from you. Are we still connected? Customer:  Yes Agent:  Please tell me ? Customer:  My order lost from delivery person & I inform y by Agent:  Please tell the order number ? Customer:  8218885833 Agent:  From our side we can check that the order is delivered on 01/12/20 Agent:  Kindly check with your family if anyone has received it. Customer:  NO IT IS ALIE Agent:  if you still believe the order is not delivered let us know. Customer:  NOT TRUE Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  We need to forward your case. Customer:  FOR SURE Agent:  Our concern team member will get in touch with you with in 24-48 hours. Agent:  We will resolve your issue as soon as possible. Customer:  THE MAN TOLD ME BY Himself he lost my order Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  How come it is delivered Agent:  Is there anything else i can help you ? Agent:  We need some time to solve it please be patience till our team member will get in touch with you. Customer:  I am a regular customer & l am not expecting that kind of mistakes Customer:  Thank you Agent:  We are really sorry we assure you to solve it very soon. Customer:  I HOPE.  THANKS Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  ITHNK Y Customer:  THANKS Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Wael ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:44 PM, 06th Jan                   Manish                   Hi Mohamed,           01:45 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           01:45 PM, 06th Jan                     mohamed wael                    Hi Manish. I ask about my refund  4 wks back           01:47 PM, 06th Jan                     mohamed wael                    Order 8218885833           01:47 PM, 06th Jan                   Manish                   Please allow us few mins so that we can check the details for you           01:49 PM, 06th Jan                     mohamed wael                    Ok           01:50 PM, 06th Jan                   Manish                   Thank you for your patience.           01:52 PM, 06th Jan                   Manish                   the refund amount of KWD 30.75 has already been processed.           01:53 PM, 06th Jan                   Manish                   You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log In  Step2 - Start shopping  Step 3 - Add chosen items to the basket  Step 4 - Proceed to checkout  Step 5 - Select my credit as a payment option           01:53 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           01:53 PM, 06th Jan                     mohamed wael                    Thanks ?           01:54 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:54 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961608