Subject: Ticket Assigned - Conversation with abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:41 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdullah abdullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdullah Bot:  Hi Abdullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097477466094            01:14 PM, 06th Jan                     abdullah                    Ok           01:14 PM, 06th Jan                   Manish                   Hi Abdullah,           01:15 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           01:15 PM, 06th Jan                     abdullah                    Hi           01:15 PM, 06th Jan                   Manish                   Kindly share us with the order id so that we can check the details for you           01:15 PM, 06th Jan                     abdullah                    I have an order and it was not processed to u           01:15 PM, 06th Jan                     abdullah                    From u           01:15 PM, 06th Jan                     abdullah                    Canceled           01:15 PM, 06th Jan                     abdullah                    This is the order number           01:16 PM, 06th Jan                     abdullah                    4526869204           01:17 PM, 06th Jan                   Manish                   thank you for sharing the order id.           01:17 PM, 06th Jan                   Manish                   Please allow us few mins so that we can check the details for you           01:17 PM, 06th Jan                     abdullah                    U guy’s took the money by the credit and still i didnt get a refund after it was canceled           01:18 PM, 06th Jan                     abdullah                    Take ur time           01:18 PM, 06th Jan                   Manish                   Thank you for your patience.           01:19 PM, 06th Jan                     abdullah                    No problem           01:19 PM, 06th Jan                   Manish                   please note that as we can check the order id 4526869204 has been placed successfully.           01:19 PM, 06th Jan                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:19 PM, 06th Jan                     abdullah                    I have received a sms it says           01:20 PM, 06th Jan                     abdullah                    Sorry, Order 4526867206 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/omBLvBMVOcb           01:20 PM, 06th Jan                     abdullah                    Sorry, Order 4526869163 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/mVmW2zMVOcb           01:20 PM, 06th Jan                     abdullah                    Sorry, Order 4526867222 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/n60pCEMVOcb           01:20 PM, 06th Jan                     abdullah                    Whats is these messages then           01:21 PM, 06th Jan                   Manish                   We'd like to confirm you that orders 4526867206,  4526869163 and 4526867222 have not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:21 PM, 06th Jan                   Manish                   Please note that as we can check there are 4 orders in your account.           01:22 PM, 06th Jan                     abdullah                    There is only 1 order           01:23 PM, 06th Jan                   Manish                   3 orders 4526867206, 4526869163 and 4526867222 have not been placed successfully due to some payment issues however, the order id 4526869204 has been placed successfully.           01:23 PM, 06th Jan                     abdullah                    And the trasction is been already done           01:23 PM, 06th Jan                     abdullah                    I have the message from the bank           01:23 PM, 06th Jan                     abdullah                    85 riyals           01:23 PM, 06th Jan                     abdullah                    Please make a complain           01:23 PM, 06th Jan                   Manish                   Yes, the transaction for the order id - 4526869204 has been captured.           01:24 PM, 06th Jan                     abdullah                    And I already sent an email but till no reply from u guys           01:24 PM, 06th Jan                   Manish                   Please note  that we have received the payment for only one order.           01:24 PM, 06th Jan                     abdullah                    Ok i have only 1 order           01:24 PM, 06th Jan                   Manish                   and for the remaining if the amount has been deducted the contact your bank   for same.           01:25 PM, 06th Jan                     abdullah                    And once i got messages it says it like the message i sent u           01:25 PM, 06th Jan                     abdullah                    Whats the problem I dont get it           01:25 PM, 06th Jan                     abdullah                    If it not been canceled then why the messages i got           01:26 PM, 06th Jan                   Manish                   Please confirm how many times the amount has been deducted from your accont.           01:26 PM, 06th Jan                     abdullah                    1 time           01:26 PM, 06th Jan                     abdullah                    Your payment for order 4526867206 is being processed, and it may take up to an hour. We’ll notify you when your order is confirmed.           01:26 PM, 06th Jan                     abdullah                    Sorry, Order 4526867206 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/omBLvBMVOcb           01:27 PM, 06th Jan                     abdullah                    And other 2 messages i sent u already           01:27 PM, 06th Jan                     abdullah                    And it was 1 shirt and 2 joggers total 85 riyals           01:28 PM, 06th Jan                   Manish                   Please be informed that the order id 4526867206 has not been processed hence the system has created a new order for you.           01:29 PM, 06th Jan                     abdullah                    Maybe thats why 3 order numbers and all cancelld           01:29 PM, 06th Jan                   Manish                   and the order id - 4526869204 got sucessfull.           01:29 PM, 06th Jan                     abdullah                    Ok if successful so it means i can go and collect?           01:30 PM, 06th Jan                   Manish                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:30 PM, 06th Jan                     abdullah                    2 or three days for collect why           01:31 PM, 06th Jan                     abdullah                    I tought 1 hour or 2           01:31 PM, 06th Jan                     abdullah                    ?           01:32 PM, 06th Jan                     abdullah                    Please make it fast           01:32 PM, 06th Jan                   Manish                   Please be informed that it usually takes 2 - 3 working days however your order will be processed on a priority.           01:32 PM, 06th Jan                   Manish                   You’ll receive an SMS and an email when your order is ready for collection.           01:33 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           01:33 PM, 06th Jan                     abdullah                    Ok ill wait and see           01:33 PM, 06th Jan                     abdullah                    Thanks           01:34 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:34 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961528