Subject: Ticket Assigned - Conversation with dana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:41 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dana dana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dana Bot:  Hi Dana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  I placed a return request a week ago Customer:  And still have not been contacted Agent:  Hi Dana, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I requested a return more than a week ago and no one has contacted me yet for pick up or anything Customer:  6257786641 order number Agent:  Hi Dana, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  I requested a return for an online purchase more than a week ago Customer:  And no1 has contacted me for pick up or anything Customer:  6257786641 Customer:  Can i return it in store if no one will pick it up? Agent:  Please allow us few mins so that we can check the details for you Agent:  Thank you for your patience. Agent:  ·You can now drop off your return to any (Shoemart) store across KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store across KSA. Agent:  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Please let us know if you have any other query. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Agent:  Please let us know if you have any other query. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hello? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Dana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:01 PM, 06th Jan                     dana                    Ok           01:01 PM, 06th Jan                   Manish                   Hi Dana,           01:01 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           01:01 PM, 06th Jan                     dana                    you? I requested a return for an online purchase more than a week ago           01:02 PM, 06th Jan                     dana                    I requested a return a week ago           01:02 PM, 06th Jan                     dana                    No one has contacted me for pick up or any info           01:02 PM, 06th Jan                   Manish                   We apologise for the inconvenience caused to you.           01:03 PM, 06th Jan                     dana                    Order 6257786641           01:03 PM, 06th Jan                   Manish                   thank you for sharing the order id.           01:03 PM, 06th Jan                   Manish                   Please confirm your contact number:  +966530534383           01:03 PM, 06th Jan                     dana                    Yes           01:03 PM, 06th Jan                   Manish                   thank you for confirming the contact number.           01:04 PM, 06th Jan                   Manish                   We are truly sorry to hear that our courier team failed to pickup the items from you           01:04 PM, 06th Jan                   Manish                   Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.           01:04 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           01:05 PM, 06th Jan                     dana                    How long ?           01:05 PM, 06th Jan                   Manish                   Please be informed that it usually takes 3 - 5 working days to get the item collected.           01:06 PM, 06th Jan                   Manish                   Please be assured that we have informed the courier team to collect the shipment on priority.           01:06 PM, 06th Jan                     dana                    Ok           01:06 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:07 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961413