Subject: Ticket Assigned - Conversation with marwa seliem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:00:41 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa seliem marwa seliem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa seliem Bot:  Hi Marwa Seliem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625706173 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562527971            01:08 PM, 06th Jan                     marwa seliem                    Ok           01:08 PM, 06th Jan                   Manish                   Hi Marwa,           01:08 PM, 06th Jan                   Manish                   Thank you for contacting us. My name is Manish, How may I help you?           01:08 PM, 06th Jan                     marwa seliem                    I had and order which is very late and didn't get it. The delivery company keeps sayind they called me and I didn't respond which is not true at all. I am sick of all this lying           01:10 PM, 06th Jan                   Manish                   Please confirm your contact number:  +971556252797           01:10 PM, 06th Jan                     marwa seliem                    I called your customer service and she closed the line before hearing my complaint           01:11 PM, 06th Jan                   Manish                   We apologise for the inconvenience caused to you.           01:11 PM, 06th Jan                     marwa seliem                    Aramex is much better than shipa           01:11 PM, 06th Jan                   Manish                   thank you for your feedback.           01:11 PM, 06th Jan                     marwa seliem                    And I'm thinking not to buy anything from you again           01:11 PM, 06th Jan                     marwa seliem                    Yes this is my number           01:12 PM, 06th Jan                   Manish                   Please be rest assured we will forward your feedback to the concerned team take it into the consideration for future reference.           01:12 PM, 06th Jan                     marwa seliem                    0562527971           01:12 PM, 06th Jan                     marwa seliem                    The number you wrote is wrong           01:12 PM, 06th Jan                   Manish                   thank you for providing the correct contact number.           01:13 PM, 06th Jan                     marwa seliem                    Ok           01:13 PM, 06th Jan                   Manish                   Please note that we will forward your contact number  to the courier team and inform them to prioritise the delivery.           01:14 PM, 06th Jan                   Manish                   our courier team will contact you soon in order to arrange the delivery.           01:14 PM, 06th Jan                   Manish                   Please let us know if you have any other query.           01:14 PM, 06th Jan                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           01:16 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961455