Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 19:12:08 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
There were three orders in which there was 1 demaged headphones 1 demaged earphones 1 demaged choker(jewellery) and there was 1 demaged keychain which i ordered onl9 and we returned things through aramex and the courier man didn't handed any reciept to us and
 the items were reached to centrepoint but at that time there was a issue in refund transfer and till now i didn't got any refund.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, February 1, 2021 10:55 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1770938] - need escalation
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<div dir="ltr">Hi Waqas,<br>
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We appreciate your prompt reply.<br>
 <br>
We request you to elaborate the refund is regarding what ? <br>
Is it for return request ? or missing &amp; damaged item ?<br>
What are the products that need to be refunded ?<br>
How much to refund for each order ?<br>
if you returned some items please provide us with therturn slips !<br>
<br>
Feel free to get in touch with us for further assistance.<br>
 <br>
Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770938