Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 11:45:20 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Salam. I have not received my order yet, its been 5 days. I ordered online and chose click and collect option. Please let me know whats wrong with my order.           03:38 PM, 01st Feb                     User                    Order number is 6268227377           03:39 PM, 01st Feb                   Osam                   Hi My Name is Osam. I will be happy to help you            03:39 PM, 01st Feb                     User                    Yes please           03:40 PM, 01st Feb                   Osam                   How May I help you ?           03:41 PM, 01st Feb                     User                    I have not received my order yet, its been 5 days. I ordered online and chose click and collect option. Please let me know what's wrong with my order.  Order number is 6268227377           03:41 PM, 01st Feb                   Osam                   Please know that your order is getting prepared and you will receive an sms message to your mobile number when the order will be ready for collection           03:42 PM, 01st Feb                   Osam                   Is there anything else I can help you with?           03:42 PM, 01st Feb                     User                    It's still in process? It's not cancelled right? For how many days more i have to wait?           03:43 PM, 01st Feb                   Osam                   Please know that is still prepared and you will be notified when the order will be ready for collection           03:44 PM, 01st Feb                     User                    Okoe thankyou           03:44 PM, 01st Feb                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2044061