Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 11:09:22 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:49 PM, 31st Jan                     User                    I need to change the delivery address of my order no. 9631717307           02:49 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            02:49 PM, 31st Jan                     User                    I selected the wrong address by mistake           02:49 PM, 31st Jan                     User                    Can it be done please           02:51 PM, 31st Jan                   Osam                   Please the address is  Villa No. 8  Street 60 Sharjah Library United Arab Emirates (AE) AE-SH Halwan Sharjah           02:51 PM, 31st Jan                     User                    That is the wrong address           02:51 PM, 31st Jan                     User                    I want it delivered to           02:51 PM, 31st Jan                     User                    Villa 111, Al Koufar Street, Jumeirah 3, Dubai           02:52 PM, 31st Jan                   Osam                   Sorry to inform you that we can not change the address           02:55 PM, 31st Jan                     User                    So what should we do now?           02:55 PM, 31st Jan                     User                    That is not my address!           02:56 PM, 31st Jan                   Osam                   AS the address is in different city we can not change the delivery address           02:56 PM, 31st Jan                     User                    So what is the solution?           02:57 PM, 31st Jan                   Osam                   You will be contacted through the courier team , kindly refuse the order and then your order will return to the warehouse and then we will process your refund           02:58 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           02:58 PM, 31st Jan                     User                    Sorry but I want this order           02:58 PM, 31st Jan                     User                    I don't want to cancel it           02:58 PM, 31st Jan                   Osam                   You can place the order again with the correct address           02:59 PM, 31st Jan                     User                    No but it had things that were on offer           02:59 PM, 31st Jan                     User                    We night not find them now           02:59 PM, 31st Jan                   Osam                   Please know that you have placed the order to a different city and we can not ship it again to you           03:02 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           03:03 PM, 31st Jan                     User                    There must be some solution to this!           03:03 PM, 31st Jan                     User                    Don't you have any solution if the wrong address is entered??           03:03 PM, 31st Jan                   Osam                   Please know that the courier team will contact you on this number 971567183475           03:07 PM, 31st Jan                   Osam                   Inform him about your address           03:07 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           03:07 PM, 31st Jan                     User                    No thank you           03:09 PM, 31st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039867