Subject: Ticket Assigned - Conversation with Friendly Camera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 10:53:44 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Friendly Camera Friendly Camera                    Hi           02:23 PM, 31st Jan                     Friendly Camera                    I picked up my order 6268306415 today assuming that it will be correct. And what a disappointment it was incorrect for the second time.           02:25 PM, 31st Jan                     Friendly Camera                    How hard could it be to pack the correct nail polish?           02:26 PM, 31st Jan                     Friendly Camera                    I am so disappointed in the service           02:26 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            02:28 PM, 31st Jan                     Friendly Camera                    Hi           02:28 PM, 31st Jan                     Friendly Camera                    I picked up my order 6268306415 today assuming that it will be correct. And what a disappointment it was incorrect for the second time.  How hard could it be to pack the correct nail polish?  I am so disappointed in the servic           02:29 PM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           02:29 PM, 31st Jan                     Friendly Camera                    Ok           02:29 PM, 31st Jan                   Osam                   please provide us the photo of the item received           02:30 PM, 31st Jan                     Friendly Camera                    Ok in a minute           02:30 PM, 31st Jan                     Friendly Camera                    I need to take a picture           02:30 PM, 31st Jan                   Osam                   Are you still connected with us?           02:32 PM, 31st Jan                     Friendly Camera                    Yes           02:34 PM, 31st Jan                     Friendly Camera                    Trying to take a photo           02:34 PM, 31st Jan                     Friendly Camera                             02:35 PM, 31st Jan                     Friendly Camera                             02:35 PM, 31st Jan                   Osam                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.  Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:37 PM, 31st Jan                     Friendly Camera                    So can i exchange it with the correct color in store?           02:38 PM, 31st Jan                     Friendly Camera                    ??           02:40 PM, 31st Jan                   Osam                   Yes if the item is available in the store           02:40 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           02:40 PM, 31st Jan                     Friendly Camera                    Yes can u check if the item is in the dome centrepoint           02:41 PM, 31st Jan                     Friendly Camera                    The pink breathable nail polish mikyajy brand           02:41 PM, 31st Jan                   Osam                   Sorry we do not have any information about the product in the store, however we will suggest you to visit the store           02:43 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           02:43 PM, 31st Jan                     Friendly Camera                    This is so inconvenient and frankly i hate ordering from ur website           02:44 PM, 31st Jan                     Friendly Camera                    U always make mistakes and the buyer has to deal with the mistake           02:44 PM, 31st Jan                     Friendly Camera                    And wait for the refund which a long time           02:45 PM, 31st Jan                     Friendly Camera                    Not happy with the service at all           02:45 PM, 31st Jan                   Osam                   Please know that we can raise a return request from our side and you will get  your refund           02:46 PM, 31st Jan                     Friendly Camera                    This is my second time ordering the pink nail polish and the second time receiving the purple one.           02:47 PM, 31st Jan                   Osam                   kindly confirm if you want to return the item so we can raise a return request and our courier team will collect the item within 3-5 working days           02:48 PM, 31st Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           02:48 PM, 31st Jan                     Friendly Camera                    I will check in the store first           02:49 PM, 31st Jan                     Friendly Camera                    I might be lucky and exchange it           02:50 PM, 31st Jan                     Friendly Camera                    If not i will return it and get my refund           02:50 PM, 31st Jan                   Osam                   Okay           02:53 PM, 31st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:53 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039788