Subject: Ticket Assigned - Conversation with Cold Bottle
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 09:51:04 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Bottle Cold Bottle                    Hi           01:33 PM, 31st Jan                     Cold Bottle                    I couldn’t find the option on the website, can u please help me out with activating my account           01:33 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            01:34 PM, 31st Jan                   Osam                   How May I help you ?           01:34 PM, 31st Jan                     Cold Bottle                    I need to link my account           01:35 PM, 31st Jan                     Cold Bottle                    I think its unlinked           01:35 PM, 31st Jan                     Cold Bottle                    Can u please do it for me           01:35 PM, 31st Jan                     Cold Bottle                    my email is [email-masked]           01:36 PM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           01:37 PM, 31st Jan                     Cold Bottle                    Ok sure           01:37 PM, 31st Jan                   Osam                   Please know that shukran card are connected to you account           01:38 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           01:38 PM, 31st Jan                     Cold Bottle                    But I can’t use them           01:39 PM, 31st Jan                     Cold Bottle                    Im tryin to use them in the max app but its not working           01:39 PM, 31st Jan                     Cold Bottle                    The option is not coming for the points           01:39 PM, 31st Jan                     Cold Bottle                    ?           01:41 PM, 31st Jan                     Cold Bottle                    Are you there?           01:42 PM, 31st Jan                   Osam                   Please provide us the screenshot of the error so we can further assist you           01:43 PM, 31st Jan                     Cold Bottle                    Im not getting the option for using the shukran points in my max app           01:45 PM, 31st Jan                   Osam                   Please provide us the screenshot of the error so we can further assist you           01:45 PM, 31st Jan                   Osam                   Are you still connected with us?           01:48 PM, 31st Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:50 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039423