Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 09:16:40 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:56 PM, 31st Jan                     User                    I received wrong orders           12:56 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:56 PM, 31st Jan                     User                    i want to get my real order!           12:56 PM, 31st Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:56 PM, 31st Jan                     User                    9632198751           12:56 PM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:57 PM, 31st Jan                     User                    Okay           12:57 PM, 31st Jan                   Osam                   Please provide us the photo of the product which you got           12:58 PM, 31st Jan                     User                             12:59 PM, 31st Jan                     User                             12:59 PM, 31st Jan                   Osam                   Please know that we will raise a return request for the item and our courier team will collect it within 3-5 working days           01:01 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           01:01 PM, 31st Jan                     User                    Okay           01:01 PM, 31st Jan                     User                    amd when i will receive the actual order           01:01 PM, 31st Jan                     User                    Can i get it delivered same day while ur team comes and take the wrong item? Please           01:02 PM, 31st Jan                   Osam                   Please know that we will process your refund and then you can place a new order for the item which you want           01:02 PM, 31st Jan                   Osam                   Please know that only we can return the item and process your refund to your bank account           01:03 PM, 31st Jan                     User                    What if I received the wrong order again? So i again, need to refund and place another order???           01:03 PM, 31st Jan                   Osam                   Please know that all the product goes to quality check and as our team checking the items before sending the product           01:04 PM, 31st Jan                   Osam                   And due to unexpected error you have received a wrong item           01:05 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           01:06 PM, 31st Jan                     User                    Dont proceed with the refund           01:07 PM, 31st Jan                   Osam                   Do you want to keep the item           01:09 PM, 31st Jan                   Osam                   Are you still connected with us?           01:10 PM, 31st Jan                     User                    Yes           01:10 PM, 31st Jan                     User                    hang in           01:10 PM, 31st Jan                   Osam                   Please confirm us           01:11 PM, 31st Jan                   Osam                   You want to return the item or not           01:11 PM, 31st Jan                     User                    i want to request compensation for the wrong items received           01:12 PM, 31st Jan                     User                    I ordered different colour and I received the wrong item           01:13 PM, 31st Jan                   Osam                   Please know that we can return the order and refund the money           01:14 PM, 31st Jan                   Osam                   kindly confirm so we can proceed           01:14 PM, 31st Jan                     User                    I will keep this item. I wont refund.           01:15 PM, 31st Jan                     User                    at least send apologise           01:15 PM, 31st Jan                     User                    not even one word sorry?           01:15 PM, 31st Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           01:15 PM, 31st Jan                     User                    Tq. Good day! Next time tell them to check orders properly before delivery           01:16 PM, 31st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039246