Subject: Ticket Assigned - Conversation with Curious Burger
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 09:03:31 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Curious Burger Curious Burger                    Hi           12:36 PM, 31st Jan                     Curious Burger                    The click and collect option is not working           12:36 PM, 31st Jan                     Curious Burger                    its greyed out automatically it selects the home delivery option           12:36 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:38 PM, 31st Jan                   Osam                   kindly provide us photo of the error so we can assist you           12:39 PM, 31st Jan                     Curious Burger                    their is no such error           12:41 PM, 31st Jan                   Osam                   Please provide us the photo in which you can not find the click and collect option           12:42 PM, 31st Jan                   Osam                   Are you still connected with us?           12:45 PM, 31st Jan                     Curious Burger                             12:45 PM, 31st Jan                   Osam                   Please provide us the item name so we can check           12:47 PM, 31st Jan                   Osam                   Are you still connected with us?           12:50 PM, 31st Jan                     Curious Burger                    yes           12:50 PM, 31st Jan                     Curious Burger                    I have already sent you the error screenshot           12:50 PM, 31st Jan                     Curious Burger                    its not working even on the app           12:51 PM, 31st Jan                     Curious Burger                    or the website           12:51 PM, 31st Jan                   Osam                   Please provide us the item name which you want to order so we can check           12:51 PM, 31st Jan                     Curious Burger                             12:51 PM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:53 PM, 31st Jan                     Curious Burger                    yes           12:53 PM, 31st Jan                     Curious Burger                    please           12:53 PM, 31st Jan                   Osam                   We are really sorry, but the click and collect option for this items is not available           12:55 PM, 31st Jan                   Osam                   We suggest you to place the order using home delivery           12:55 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           12:56 PM, 31st Jan                     Curious Burger                    ok           12:58 PM, 31st Jan                     Curious Burger                    so its the items           12:58 PM, 31st Jan                     Curious Burger                    as I did order lots of item similar sort last time           12:58 PM, 31st Jan                     Curious Burger                    and I did get the option for click and collect           12:58 PM, 31st Jan                   Osam                   Please as for now the click and collect option is not available for this item           12:59 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           01:01 PM, 31st Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:03 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039162