Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 08:32:28 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Helli           12:19 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:20 PM, 31st Jan                     User                    Plz tell me y some item from my order cancelled from yourside           12:21 PM, 31st Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:21 PM, 31st Jan                     User                    My order no is 9632150713           12:22 PM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:23 PM, 31st Jan                     User                    Ok           12:23 PM, 31st Jan                   Osam                   We see that you’ve been expecting a delivery for your order. Unfortunately the item (Striped Round Neck Sweater with Long Sleeves) has been cancelled as the item is currently out to stock.  We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.           12:24 PM, 31st Jan                   Osam                   so we've partially shipped your order           12:25 PM, 31st Jan                     User                    So kindly send me now           12:25 PM, 31st Jan                   Osam                   And the amount of AED 20 will be deducted from the whole amount           12:26 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           12:26 PM, 31st Jan                     User                    As i ordered before due to unConvienency from yourside           12:26 PM, 31st Jan                     User                    Send me now           12:27 PM, 31st Jan                   Osam                   Please know that the item is currently out of stock and we have shipped the rest of your order           12:28 PM, 31st Jan                     User                    Ok           12:29 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           12:29 PM, 31st Jan                     User                    So i have to pay delivery charges??           12:29 PM, 31st Jan                     User                    Tell me how much amount i have to pay against my this order??           12:30 PM, 31st Jan                   Osam                   Please know that the amount will be AED 90           12:30 PM, 31st Jan                     User                    Wait plz           12:31 PM, 31st Jan                     User                    Ok           12:31 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           12:31 PM, 31st Jan                     User                    Nothing thanku so much           12:32 PM, 31st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:32 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2038996