Subject: Ticket Assigned - Conversation with Ticking Beer
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 08:18:12 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Beer Ticking  Beer                    Hi           12:06 PM, 31st Jan                     Ticking  Beer                    Is anyone online?           12:07 PM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:07 PM, 31st Jan                     Ticking  Beer                    Hi osam how are you doing today           12:07 PM, 31st Jan                     Ticking  Beer                    I just received my parcel, I want to know the process if I have to return anything or exchange           12:07 PM, 31st Jan                     Ticking  Beer                    can I exchange items in any store in Jeddah?           12:08 PM, 31st Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:08 PM, 31st Jan                     Ticking  Beer                    sure           12:08 PM, 31st Jan                   Osam                   Are you still connected with us?           12:10 PM, 31st Jan                     Ticking  Beer                    Yes           12:11 PM, 31st Jan                     Ticking  Beer                    6267651729           12:12 PM, 31st Jan                     Ticking  Beer                    That’s my online order number           12:12 PM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:12 PM, 31st Jan                     Ticking  Beer                    Yes           12:12 PM, 31st Jan                   Osam                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:13 PM, 31st Jan                   Osam                   Is there anything else I can help you with?           12:13 PM, 31st Jan                     Ticking  Beer                    Thank you           12:14 PM, 31st Jan                     Ticking  Beer                    so I can take things to the store and get them exchanged           12:15 PM, 31st Jan                   Osam                   In the meantime, an exchange is not available at www.maxfashion.com.           12:16 PM, 31st Jan                     Ticking  Beer                    At the store, physically           12:16 PM, 31st Jan                   Osam                   You can return the item within 14 days from the delivery date           12:16 PM, 31st Jan                     Ticking  Beer                    Right           12:17 PM, 31st Jan                     Ticking  Beer                    thank you           12:17 PM, 31st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2038906