Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 07:38:45 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    hello           11:27 AM, 31st Jan                   Bot                   Hi again!           11:28 AM, 31st Jan                     User                    i have requested a return of items weeks ago           11:28 AM, 31st Jan                     User                    nobody has come to collect... i called up a week ago to remind you guys, but still noone has come to collect....           11:28 AM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:29 AM, 31st Jan                     User                    thanks           11:29 AM, 31st Jan                   Osam                   Can you provide us your order number so that we can assist you better           11:29 AM, 31st Jan                     User                    9624974239           11:29 AM, 31st Jan                     User                    there are 2 order numbers for landmark returns, one for max the other for homebox           11:30 AM, 31st Jan                     User                    there should be a note on my account requesting these returns for the 2nd time..           11:30 AM, 31st Jan                   Osam                   Please know that regarding the home box order you can contact through this email [email-masked]           11:30 AM, 31st Jan                     User                    the order returns are linked           11:31 AM, 31st Jan                     User                    please check           11:31 AM, 31st Jan                     User                    thank you           11:31 AM, 31st Jan                     User                    please just tell me when someone will collect these things, its been over a month now           11:31 AM, 31st Jan                     User                    this is a waste of my time...i have called the phone line for over an hour today           11:31 AM, 31st Jan                     User                    no answer           11:31 AM, 31st Jan                     User                    H E L L O  !!!!!!!!!!!!!!!!!!!!!!!!!           11:32 AM, 31st Jan                   Osam                   Please know regarding your order number  9624974239           11:32 AM, 31st Jan                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you           11:33 AM, 31st Jan                     User                    thats what i was told last week.....           11:33 AM, 31st Jan                     User                    this is ridiculous           11:33 AM, 31st Jan                   Osam                   Please be assured that we will work in your case and we will get back to you soon           11:33 AM, 31st Jan                     User                    LOL           11:33 AM, 31st Jan                     User                    i have been told the same thing for over a month now           11:34 AM, 31st Jan                   Osam                   Please allow us some time so we can check with our team           11:34 AM, 31st Jan                   Osam                   and we will get back to you through your email id           11:34 AM, 31st Jan                   Osam                   Is there anything else I can help you with?           11:35 AM, 31st Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:38 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2038757