Subject: Ticket Assigned - Conversation with User
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 07:23:08 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:13 AM, 31st Jan                     User                    my order numbers r 9631745829 and 2498           11:14 AM, 31st Jan                     User                    i had placed the orders on 25 jan however, did not receive the delivery yet. Kindly advise           11:14 AM, 31st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:17 AM, 31st Jan                     User                    Hi osam, kindly advise           11:17 AM, 31st Jan                     User                    Hi Osam r u there           11:18 AM, 31st Jan                     User                    ???           11:19 AM, 31st Jan                     User                    Hello can you assist me please with my query           11:20 AM, 31st Jan                   Osam                   May I request you to stay on-hold while checking you order details           11:21 AM, 31st Jan                     User                    Yes ok           11:22 AM, 31st Jan                   Osam                   Please contact home box team on this email [email-masked]           11:22 AM, 31st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:22 AM, 31st Jan                     User                    Ok           11:22 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2038677