Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 20:53:16 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Wat kind of info do u want?</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 29, 2021 3:30 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1770938] - need escalation
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<div dir="ltr">Hi Waqas,<br>
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Please accept our sincere apologies for the inconvenience caused to you.<br>
 <br>
Please note that regarding the orders you have provided (6615476970 &amp; 6615370357 &amp; 6615338677), there is no record in the system as they are 2 years old.<br>
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We request you to provide us more details in order to assist you like ( The refund for the order is regarding what &amp; any transactions IDs &amp; any other details that help assisting you )<br>
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Feel free to get in touch with us for further assistance.<br>
 <br>
Your friends,<br>
The Support Team<br>
<br>
<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1770938