Subject: New Reply Received - Return of product and exchange for the original order
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 15:09:12 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Return of product and exchange for the original order  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
I have still not received my voucher.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Aramex took the product away but have not given me the voucher.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Please reply back.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
IKRAM </div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Shoemart &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 5, 2021 5:25:27 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1956651] - Return of product and exchange for the original order
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)">
Hi Ikram,<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Thank you for getting in touch with us.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div>Please accept our sincere apologies for the inconvenience caused to you.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div dir="ltr">We would like to inform you that have raised a return request for the item ( Carpisa Textured Tote Bag with Double Handle and Detachable Pouch) and our courier team aramex will contact you within 3-5 working days, and you can track the shipment
 from this website <a href="https://www.aramex.com/ae/en/track/shipments" rel="noreferrer">
https://www.aramex.com/ae/en/track/shipments</a> through this tracking id (46048316344).</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Please know that your refund will process as voucher which you can use it on your next purchase with us.</div>
<div>
<br style="box-sizing:border-box">
</div>
<div dir="ltr">We thank you for your understanding and cooperation.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Feel free to get in touch with us for further assistance.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Your friends,<br style="box-sizing:border-box">
The Support Team</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1956651