Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:28:46 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I have received my refund..<span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Muhammad Usama &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 26, 2021 3:54:13 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1996425] - need escalation
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20/01/2021<br>
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Noted well<span id="x_ms-outlook-android-cursor"></span><br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 26, 2021 3:23:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1996425] - need escalation</font>
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<div dir="ltr">Hi Muhammad,<br>
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Thank you for reaching out to us.<br>
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Please accept our apologies for the inconvenience caused to you.<br>
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Please know that the amount of AED 216.90 has been transferred to your account on 20/01/2021 and it needs 4-15 working days to be reflected in your account.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996425