Subject: Ticket Assigned - Conversation with nida karim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 13:30:46 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nida karim nida karim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nida karim Bot:  Hi Nida Karim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096596731004            05:12 PM, 26th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            05:13 PM, 26th Jan                     nida karim                    Hi           05:13 PM, 26th Jan                     nida karim                    I placed a return request for the order           05:14 PM, 26th Jan                     nida karim                    Immediately after i recieved           05:14 PM, 26th Jan                     nida karim                    It just shows return in progress can u update me.on that           05:14 PM, 26th Jan                     nida karim                    Is anybpdy there?           05:16 PM, 26th Jan                   Osam                   Can you provide us your order number so that we can assist you better           05:16 PM, 26th Jan                     nida karim                    8230255082           05:18 PM, 26th Jan                   Osam                   Please know that our courier will contact you asap to collect the items           05:21 PM, 26th Jan                     nida karim                    And what ia the process after that how do i recieev my refund           05:22 PM, 26th Jan                     nida karim                    Could u do bank transfer           05:22 PM, 26th Jan                   Osam                   Please know that your refund will process to your My Credit           05:24 PM, 26th Jan                   Osam                   Or you can return it to the store and you will get cash refund           05:24 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           05:24 PM, 26th Jan                     nida karim                    How long will it take for refund           05:25 PM, 26th Jan                     nida karim                    On my credit           05:25 PM, 26th Jan                   Osam                   After we receive the item in our warehouse we need 1-3 working days to refund the amount           05:28 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           05:28 PM, 26th Jan                     nida karim                    Ok thank you           05:28 PM, 26th Jan                     nida karim                    /startOver           05:28 PM, 26th Jan                     nida karim                    /startOver           05:28 PM, 26th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:30 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023214