Subject: New Reply Received - Amount deducted 2 times
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 13:12:16 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Amount deducted 2 times  Ticket comment <div dir="auto">Dear centrepoint,</div>
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<div dir="auto">Please be informed that i checked with my bank as per them the amount has already been deducted from my account on order from centrepoint. Kindly resolve the issue and return my money at the earliest.</div>
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<div dir="auto">My cntact number is #50403119</div>
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<div dir="auto">Thanks and regards</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 26 Jan 2021 at 13:07 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Akhil,<br><br>Thank you for getting in touch with us.<br><br>Please accept our sincere apologies for the inconvenience caused to you.<br><br>We would like to inform you that you tried to place the order twice, however the amount has been deducted twice and two orders generated for you ( 8231120222 and 8231116526)</div>
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<div dir="ltr">We'd like to confirm you that order number (8231120222) has not been placed successfully as the payment from your credit card used has been unsuccessful. Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr">​And your order number (8231116526) has been placed ​successfully and you will get an sms when your order will be ready for collection.</div>
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<br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021068