Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 09:11:06 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Please let me know, when the transaction was made.</div>
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Since when I should count 14 days to get my payment.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, January 25, 2021 11:00:09 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1996425] - need escalation
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<div dir="ltr">Hi Muhammad,<br>
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Thank you for reaching out to us.<br>
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Please accept our apologies for the inconvenience caused to you.<br>
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Please know that the amount of AED 216.90 has been transferred to your account and it needs 4-15 working days to be reflected in your account.<br>
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Please contact us if the amount is not received within the mentioned time frame.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996425