Subject: Ticket Assigned - Conversation with mohamed siddique
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 08:53:01 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed siddique mohamed siddique                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed siddique Bot:  Hi Mohamed Siddique ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6266414472 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966558111930            12:15 PM, 26th Jan                     mohamed siddique                    Ok           12:16 PM, 26th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:19 PM, 26th Jan                     mohamed siddique                    Yes osam           12:19 PM, 26th Jan                     mohamed siddique                    I have done a shoping on centerpoint website           12:19 PM, 26th Jan                     mohamed siddique                    I wer checking my order tracking           12:20 PM, 26th Jan                     mohamed siddique                    I found that the order is shiped           12:20 PM, 26th Jan                     mohamed siddique                    Problem is one of the item is cancelled automatically.. why??           12:20 PM, 26th Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:21 PM, 26th Jan                     mohamed siddique                    Sure           12:21 PM, 26th Jan                     mohamed siddique                    6266414472           12:22 PM, 26th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:22 PM, 26th Jan                     mohamed siddique                    Ok           12:23 PM, 26th Jan                   Osam                   The (Item Slogan Printed Relaxed Jogger) in your order ID 6266414472 went out of stock, so we've partially shipped your order and the amount of the cancelled item has been deducted from the whole amount  We apologize for the inconvenience caused and thank you for your patience.           12:24 PM, 26th Jan                     mohamed siddique                    Sorry           12:24 PM, 26th Jan                     mohamed siddique                    I dont need your items           12:24 PM, 26th Jan                     mohamed siddique                    Since it was on stock i make a ordr           12:25 PM, 26th Jan                     mohamed siddique                    And now also i can see the item is in stock with more price           12:25 PM, 26th Jan                   Osam                   Please know that as the system is not updated yet           12:26 PM, 26th Jan                     mohamed siddique                             12:26 PM, 26th Jan                   Osam                   That is why the items still showing           12:26 PM, 26th Jan                     mohamed siddique                    What does this means?           12:26 PM, 26th Jan                     mohamed siddique                    Its not my mistake           12:26 PM, 26th Jan                     mohamed siddique                    Since it shows to order           12:26 PM, 26th Jan                     mohamed siddique                    I make an order           12:26 PM, 26th Jan                     mohamed siddique                    And its getting cancelled without any of my knowledge           12:27 PM, 26th Jan                   Osam                   Please know that the item is not available in our stock currently           12:27 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           12:27 PM, 26th Jan                     mohamed siddique                    How cme we know thqt           12:27 PM, 26th Jan                     mohamed siddique                    I dont need your products           12:27 PM, 26th Jan                   Osam                   We regret to inform you that, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           12:27 PM, 26th Jan                     mohamed siddique                    Sure i wil share this in my social medias           12:28 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           12:28 PM, 26th Jan                     mohamed siddique                    That the service of centerpoint           12:28 PM, 26th Jan                     mohamed siddique                    Can i tak with your senior??           12:28 PM, 26th Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           12:29 PM, 26th Jan                     mohamed siddique                    I need to tk with your senior pls           12:29 PM, 26th Jan                   Osam                   Please know that as the item is not available with us currently, however the item got cancelled           12:29 PM, 26th Jan                     mohamed siddique                    Hw cme we costomer can know tht           12:30 PM, 26th Jan                     mohamed siddique                    ??           12:30 PM, 26th Jan                   Osam                   You can put your email in the notify section and you will get an email when the item will be available           12:30 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           12:31 PM, 26th Jan                     mohamed siddique                    Sir           12:31 PM, 26th Jan                     mohamed siddique                    Can i tlk with ur senior??           12:31 PM, 26th Jan                     mohamed siddique                    I need ti chat with your senior officer           12:32 PM, 26th Jan                   Osam                   Please know that I am transferring the chat to my senior           12:33 PM, 26th Jan                     mohamed siddique                    Ok           12:33 PM, 26th Jan                   Osam                   May I request you to stay on-hold           12:33 PM, 26th Jan                     mohamed siddique                    Sure           12:33 PM, 26th Jan                   Shakeeb                   Hi Mohamed, My name is Shakeeb,  I will be happy to assist you           12:34 PM, 26th Jan                     mohamed siddique                    Yes mr shakeeb           12:35 PM, 26th Jan                     mohamed siddique                    I hope u know wht my issue is           12:35 PM, 26th Jan                   Shakeeb                   Yes sir  We apologize for the inconvenience you had to go through           12:36 PM, 26th Jan                     mohamed siddique                    I BELEIVE youe collegue has said me           12:36 PM, 26th Jan                     mohamed siddique                    The system is not update           12:36 PM, 26th Jan                     mohamed siddique                    Is it right           12:36 PM, 26th Jan                     mohamed siddique                    Is it a correct reason you also giving. !           12:36 PM, 26th Jan                   Shakeeb                   But due to high demand on the discounted items, some time to goes out of stock while placing the order           12:37 PM, 26th Jan                     mohamed siddique                    Ok sir           12:37 PM, 26th Jan                   Shakeeb                   And the update takes place after sometime           12:37 PM, 26th Jan                     mohamed siddique                    Ok           12:37 PM, 26th Jan                     mohamed siddique                    Clear           12:37 PM, 26th Jan                     mohamed siddique                    Can i ask a simple question           12:37 PM, 26th Jan                     mohamed siddique                             12:38 PM, 26th Jan                     mohamed siddique                    This my order here you have a price 39 riyal           12:38 PM, 26th Jan                     mohamed siddique                    This is current           12:38 PM, 26th Jan                     mohamed siddique                             12:38 PM, 26th Jan                     mohamed siddique                    Here its 49           12:38 PM, 26th Jan                     mohamed siddique                    How come your system is not update the out of stock items           12:39 PM, 26th Jan                     mohamed siddique                    But it can update a price           12:39 PM, 26th Jan                     mohamed siddique                    Is it valuable reason ur giving!!           12:39 PM, 26th Jan                   Shakeeb                   We can understand that sir           12:40 PM, 26th Jan                   Shakeeb                   we apologize for that as it seems that there is tech issue for this item           12:40 PM, 26th Jan                     mohamed siddique                    ITs not logical           12:40 PM, 26th Jan                   Shakeeb                   one item is left in the stock           12:40 PM, 26th Jan                   Shakeeb                   i will request our team to provide you compensation voucher of 10 SAR so you can use while placing the item           12:41 PM, 26th Jan                     mohamed siddique                    This s soo bad           12:41 PM, 26th Jan                     mohamed siddique                    You are changing ur reasons           12:41 PM, 26th Jan                   Shakeeb                   The voucher will be shared with you within 24 Hours           12:42 PM, 26th Jan                     mohamed siddique                    Wht tis mean           12:42 PM, 26th Jan                   Shakeeb                   Sir sometime the cancellation happens for two reasons           12:43 PM, 26th Jan                   Shakeeb                   1 When the item goes out of stock           12:43 PM, 26th Jan                     mohamed siddique                    Ok           12:43 PM, 26th Jan                     mohamed siddique                    2?           12:44 PM, 26th Jan                   Shakeeb                   2- When there is few items in the stock and the quality does not meet the what is expected           12:44 PM, 26th Jan                     mohamed siddique                    Share me your officila complaint email           12:44 PM, 26th Jan                   Shakeeb                   Then the team cancels the item and refund the questomer           12:45 PM, 26th Jan                   Shakeeb                   Sure sir           12:45 PM, 26th Jan                     mohamed siddique                    Ok           12:45 PM, 26th Jan                   Shakeeb                   the issue willl be escalated and your feed back will be shared with our team after closing the chat           12:45 PM, 26th Jan                     mohamed siddique                    Share me the complaint email adress           12:45 PM, 26th Jan                     mohamed siddique                    And the official page of social medias           12:46 PM, 26th Jan                   Shakeeb                   and as promised compensation voucher will be shared with you within 24 Hours           12:46 PM, 26th Jan                     mohamed siddique                    What means           12:46 PM, 26th Jan                     mohamed siddique                    Compensation voucher           12:46 PM, 26th Jan                   Shakeeb                   you can reach out to us on the following Email [email-masked]           12:47 PM, 26th Jan                     mohamed siddique                    Wht means compensation voucher           12:48 PM, 26th Jan                   Shakeeb                   The compensation voucher will be shared with you as a sorry for the hassle you had to go through           12:48 PM, 26th Jan                   Shakeeb                   Is there any thing else i can help you with ?           12:48 PM, 26th Jan                     mohamed siddique                    Ok           12:49 PM, 26th Jan                     mohamed siddique                    Thnks           12:49 PM, 26th Jan                   Shakeeb                   It was a pleasure to assist you. Thank you for shopping with us.           12:49 PM, 26th Jan                   Shakeeb                   Have a wonderful day.           12:49 PM, 26th Jan                     mohamed siddique                    Is there i can get your official social media page           12:49 PM, 26th Jan                     mohamed siddique                    Info??           12:49 PM, 26th Jan                   Shakeeb                   It is Centrepoint           12:50 PM, 26th Jan                     mohamed siddique                    Ok           12:51 PM, 26th Jan                     mohamed siddique                    Thnks           12:51 PM, 26th Jan                   Shakeeb                   Have a great day           12:52 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021984