Subject: Ticket Assigned - Conversation with rifak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 08:10:50 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rifak rifak                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rifak Bot:  Hi Rifak ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6267459653 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506189596            12:04 PM, 26th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:04 PM, 26th Jan                     rifak                    Hi - I made a click & collect order           12:05 PM, 26th Jan                     rifak                    It's taking so long - may I know why?           12:05 PM, 26th Jan                     rifak                    Order No. 6267459653           12:05 PM, 26th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:06 PM, 26th Jan                     rifak                    Sure           12:06 PM, 26th Jan                   Osam                   Please know that your order has been placed on Jan 25, 2021 and the time frame for the collection is 3-4 working days and please know that you will get a message when your order will be ready for collection           12:07 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           12:08 PM, 26th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:10 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021816