Subject: Ticket Assigned - Conversation with sumayya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 08:06:51 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumayya sumayya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sumayya Bot:  Hi Sumayya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527444356            11:53 AM, 26th Jan                     sumayya                    Ok           11:54 AM, 26th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:54 AM, 26th Jan                     sumayya                    I order a pack of 3 pairs of socks which was priced at 14. The pack had only 1 pair of socks           11:54 AM, 26th Jan                     sumayya                    Pls do the needful to send 2 more pairs of socks           11:55 AM, 26th Jan                   Osam                   Can you provide us your order number so that we can assist you better           11:55 AM, 26th Jan                   Osam                   Are you still connected with us?           11:57 AM, 26th Jan                     sumayya                    K           11:58 AM, 26th Jan                     sumayya                    I ll give the order #           11:58 AM, 26th Jan                     sumayya                             11:58 AM, 26th Jan                   Osam                   Can you provide us your order number so that we can assist you better           11:59 AM, 26th Jan                     sumayya                    order number is 9630342533.           11:59 AM, 26th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:01 PM, 26th Jan                   Osam                   We would like to inform you that as per the data shown to us, we have shipped all the item to you           12:02 PM, 26th Jan                   Osam                   And if you still believe that you got an incomplete item, kindly provide us the item name           12:02 PM, 26th Jan                   Osam                   Is there anything else I can help you with?           12:04 PM, 26th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:06 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021791