Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 07:12:30 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Can u exchange it with any perfume? </div>
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<div>On Tue, 26 Jan 2021, 8:53 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Fatma,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>Please accept our sincere apologies for the inconvenience caused to you.<br><br>We see that you’ve been expecting a delivery for your order. Unfortunately the item ( HEART &amp; HOME Bamboo and Ginger Lily Fragrance Diffuser - 80 ml) has been cancelled as the item is currently out to stock. We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (KWD 4.5 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 8927429265377-34859-53406. *Terms and conditions apply</div>
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<br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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<div dir="ltr">* Terms and conditions:<br>1. This voucher code is valid till 6 Months<br>2. Voucher is only valid on <a href="http://www.XXXXXXXXXXXX.com" rel="noreferrer" target="_blank">www.XXXXXXXXXXXX.com</a><br>3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2021177