Subject: Ticket Assigned - Conversation with heba alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 13:16:21 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba alaa heba alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wellcome,my name is heba Bot:  Please enter your name Customer:  one item from my order cancelled by you,why its price did not çancelled from all order price? Bot:  Please enter your name Customer:  heba alaa Bot:  Hi Heba Alaa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966540964203            05:06 PM, 25th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            05:07 PM, 25th Jan                     heba alaa                    Please , one item from my order cancelled by centerpoint and did not cancelled its price from all the order           05:09 PM, 25th Jan                   Osam                   Can you provide us your order number so that we can assist you better           05:09 PM, 25th Jan                     heba alaa                    6267129344           05:10 PM, 25th Jan                   Osam                   May I request you to stay on-hold while checking you order details           05:10 PM, 25th Jan                   Osam                   Please know that the amount will be deducted at the time of delivery           05:11 PM, 25th Jan                     heba alaa                    Thanks           05:11 PM, 25th Jan                   Osam                   Is there anything else I can help you with?           05:11 PM, 25th Jan                     heba alaa                    At time of delivery ,the stiker of payment mostly writtin the whole order           05:12 PM, 25th Jan                   Osam                   Please know that the amount of cancelled item will be automatically deducted from the order amount           05:14 PM, 25th Jan                     heba alaa                    And at the order ,there was a note refudable 0 SAR           05:14 PM, 25th Jan                   Osam                   The amount of 13 AED will be deducted from the whole amount           05:15 PM, 25th Jan                   Osam                   Is there anything else I can help you with?           05:15 PM, 25th Jan                     heba alaa                    Thanks           05:15 PM, 25th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019682