Subject: Ticket Assigned - Conversation with musfira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 12:48:56 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with musfira musfira                    Bot:  Hi again! Bot:  Please enter your name Customer:  musfira Bot:  Hi Musfira ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553489586 Bot:  Please wait while we transfer you to an agent Agent:  Hi Musfira, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I didn’t got my refund yet Customer:  Hi Agent:  Please accept our apologise for inconvenience caused. Agent:  Could you please share your order id so that I can assist you further. Agent:  Are you still with us??? Customer:  Order #9626257850 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Sure Customer:  I will be waiting Agent:  kindly provide us the tracking number of the return request Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Musfira ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:34 PM, 25th Jan                     musfira                             04:35 PM, 25th Jan                     musfira                    I’m disappointed with the return process as I didn’t got my refund yet and it’s been too long           04:36 PM, 25th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            04:39 PM, 25th Jan                     musfira                    When will I receive my refund           04:40 PM, 25th Jan                   Osam                   Please know that as per the data shown to us, the items are not collected from you           04:41 PM, 25th Jan                   Osam                   Please confirm if the items has been collected from you or not so we can further assist you           04:41 PM, 25th Jan                     musfira                    I  handed over the item           04:42 PM, 25th Jan                   Osam                   Please provide us the tracking id in which the item has been collected           04:43 PM, 25th Jan                   Osam                   Are you still connected with us?           04:45 PM, 25th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:48 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019575