Subject: Ticket Assigned - Conversation with umar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:26:53 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umar umar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umar Bot:  Hi Umar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259935277 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555404683 Bot:  Please wait while we transfer you to an agent Agent:  Hi Umar, Thank you for contacting us. How may I help you? Customer:  I place my order 1st January 2021 Customer:  But still shown processing Customer:  Mr Mohammad are you with me Customer:  My order no is 6259935277 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Hello mohammad Customer:  How long time tobwait Agent:  after we checked we found the order is click and collect Agent:  please note click  and collect orders ststus only updated when the order collected Agent:  also note that it take 4-5 days to be ready for pickup Customer:  So means i go to assign store to collect my order Customer:  Is you confirm me that my order is ready to pick Agent:  it will be ready for pick up between 5-6 of January Customer:  So what you suggest me when i visit to stor for pick up Agent:  just take your id and the sms of the order Customer:  Thanks muhammad for help Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Umar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  There is one item of my order was cancelled by center point Customer:  Hello Customer:  Till now i didn't receive my refund money Agent:  Hi Umar, Thank you for contacting us. My name is Yazid How may I help you? Customer:  My refund amount still not received Customer:  Its 20 days gone and still no response Customer:  Can you update when i receive my amount Customer:  Hello mr yazid Customer:  Waiting ur reply mr yazid Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that we have processed the refund of amount (SAR 15.00) on (1/1/21 ) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Umar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:05 PM, 25th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            03:07 PM, 25th Jan                     umar                    Hello mr osam           03:07 PM, 25th Jan                     umar                    Here 25 days gone but didn't get back my refund amount           03:07 PM, 25th Jan                     umar                    Whats wrong with you           03:08 PM, 25th Jan                     umar                    Its not a good way to refund the money           03:08 PM, 25th Jan                   Osam                   Can you provide us your order number so that we can assist you better           03:11 PM, 25th Jan                     umar                    My order was generated 1st of Jan           03:12 PM, 25th Jan                     umar                    I thinks its shown on your system           03:12 PM, 25th Jan                   Osam                   Is that your order number 6259935277           03:12 PM, 25th Jan                     umar                    6259935277           03:13 PM, 25th Jan                     umar                    Yes this was my order           03:13 PM, 25th Jan                     umar                    And one item cancelled by centre point not me           03:13 PM, 25th Jan                     umar                    And thats not my problem           03:13 PM, 25th Jan                   Osam                   Please know that the amount has been transferred to you on 1/01/2021 and it needs 3 weeks as it was Manually refunded           03:14 PM, 25th Jan                     umar                    And you know three weeks already gone           03:15 PM, 25th Jan                     umar                    Ehats mean manual return           03:15 PM, 25th Jan                     umar                    Tell me the date when my amount return to me           03:16 PM, 25th Jan                   Osam                   Yes and it needs more time to be reflected in your account           03:16 PM, 25th Jan                     umar                    How much more time           03:16 PM, 25th Jan                   Osam                   You can contact us after 7 days if the amount is not showing in your account           03:17 PM, 25th Jan                     umar                    One month ,one year or ren year           03:17 PM, 25th Jan                     umar                    If after one week still not return my amount then what will you do to resolve my issue           03:18 PM, 25th Jan                   Osam                   And provide us the bank statement from 1/01/2021 till the time you contact us so we can further assist you           03:18 PM, 25th Jan                     umar                    Can you give my complain no about pending of refund amount           03:19 PM, 25th Jan                   Osam                   Please know that you can contact us and provide us the order number           03:21 PM, 25th Jan                   Osam                   Is there anything else I can help you with?           03:21 PM, 25th Jan                     umar                    If this time i didn't  get my amount then i will go to court to claim the compensate the money           03:23 PM, 25th Jan                   Osam                   Please know that you can contact us and we will do our best to resolve this issue           03:23 PM, 25th Jan                   Osam                   Is there anything else I can help you with?           03:24 PM, 25th Jan                     umar                    Because you will take long time and mentally disturb me           03:24 PM, 25th Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           03:24 PM, 25th Jan                   Osam                   We totally understand your concern and how frustrating it can be for you.           03:24 PM, 25th Jan                   Osam                   But be assured that our team will do the best to transfer the amount asap           03:25 PM, 25th Jan                   Osam                   Is there anything else I can help you with?           03:25 PM, 25th Jan                     umar                    No thanks           03:26 PM, 25th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019204