Subject: Ticket Assigned - Conversation with hey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:12:28 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hey hey                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hey Bot:  Hi Hey ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  055-9949983            03:02 PM, 25th Jan                     hey                    Thank you, sure           03:03 PM, 25th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            03:03 PM, 25th Jan                     hey                    Hey           03:03 PM, 25th Jan                     hey                    Okaii           03:03 PM, 25th Jan                     hey                    This is regarding one of my orders           03:04 PM, 25th Jan                     hey                    Order #9629448942           03:04 PM, 25th Jan                   Osam                   May I request you to stay on-hold while checking you order details           03:05 PM, 25th Jan                     hey                    Yes PLEASE           03:05 PM, 25th Jan                     hey                    I purchased a mask for my daughter, but that is not the one i received           03:05 PM, 25th Jan                     hey                    I got a complete opposite one           03:05 PM, 25th Jan                   Osam                   Please know that you have raised a return request on 24/01/2021 and our courier team will contact you within 7-10 working days to collect the item and then we will refund your money           03:06 PM, 25th Jan                     hey                             03:06 PM, 25th Jan                     hey                    No, the clips have been returned           03:06 PM, 25th Jan                     hey                    I wanted to ask you regarding the mask           03:07 PM, 25th Jan                     hey                    I don't have an option to return the mask           03:07 PM, 25th Jan                     hey                    Why is it so?           03:07 PM, 25th Jan                   Osam                   May I request you to stay on-hold while checking you order details           03:07 PM, 25th Jan                     hey                             03:08 PM, 25th Jan                     hey                    And this is what i got!!           03:08 PM, 25th Jan                     hey                    I don't need this please           03:08 PM, 25th Jan                     hey                    Kindly make a return for this item or else make the refund for the same           03:08 PM, 25th Jan                   Osam                   Please know that we have raised  a return request and our team will contact you soon to collect the item           03:10 PM, 25th Jan                   Osam                   Is there anything else I can help you with?           03:10 PM, 25th Jan                     hey                    Okaii           03:10 PM, 25th Jan                     hey                    Thank you for you quick response           03:10 PM, 25th Jan                     hey                    Very kind of you!!           03:10 PM, 25th Jan                     hey                    No, thank you           03:11 PM, 25th Jan                     hey                    Good day to you!!           03:11 PM, 25th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:12 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2019130