Subject: Ticket Assigned - Conversation with yasmeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 11:17:53 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmeen yasmeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasmeen Bot:  Hi Yasmeen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229865017 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +95690021718 Bot:  Please wait while we transfer you to an agent Customer:  Sure Agent:  Hi Yasmeen, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Yasmeen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229865017 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:12 PM, 24th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            03:13 PM, 24th Jan                     yasmeen                    Hello           03:13 PM, 24th Jan                     yasmeen                    I just wanted to schedule my delivery between 8am - 3pm           03:13 PM, 24th Jan                     yasmeen                    If this cant be dont then ill need to change my address           03:14 PM, 24th Jan                   Osam                   Can you provide us your order number so that we can assist you better           03:14 PM, 24th Jan                     yasmeen                    8229865017           03:14 PM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           03:14 PM, 24th Jan                     yasmeen                    Sure           03:14 PM, 24th Jan                   Osam                   Please know that our courier team will contact you on this number 96590021718 to deliver your order           03:16 PM, 24th Jan                   Osam                   Is there anything else I can help you with?           03:16 PM, 24th Jan                     yasmeen                    Thank you           03:16 PM, 24th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:17 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015626